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A. Customer identifier from communications

Please enter the Customer Identifier/s exactly as shown in the email or letter you received. Copy the ID number/s from the email and paste into this field without any changes and including all commas.

B. Merchant terminal details

Do any of your CommBank merchant EFTPOS terminals connect to a point of sale (POS) system or cash register?

For more information on merchant terminals, click here EFTPOS terminals - fast, secure payments for your business

Which Point of Sale (POS) system(s) do you use with your merchant EFTPOS terminals? Select all that apply.

If you only use eCommerce payment products and do not use merchant EFTPOS terminals, select Not applicable.

Type N/A if not applicable.

Example:

  • Pronto Software - Box Hill
  • SwiftPOS Pty Ltd - Sydney

Type N/A if not applicable.

Example:

  • Pronto Software - 1.3
  • SwiftPOS Pty Ltd - 1.1

Which of the following features does your business use today? Select all that apply.

If you only use eCommerce payment products, select Not Applicable.

Do you have an IT Manager, Onsite Manager, or another contact who supports your merchant EFTPOS terminal?

C. eCommerce details 

Do you have an IT Manager, Onsite Manager, or another contact who supports your eCommerce payment products?

D. Reporting

Do you use any of the following CommBank merchant reference numbers for account or billing reconciliation? Select all that apply.

E. Business changes

Protecting your privacy

CommBank respects your privacy. We’ll only use and share the information you provide in this form as described in the ‘Privacy’ sections of the product’s Terms and Conditions.

For information on how we handle your personal information, refer to CommBank’s Group Privacy Statement. If you have any questions, you can contact your Relationship Manager or Transaction Banking Specialist.     

Disclosures

We collect your merchant information to assess your business needs and help determine appropriate pathway for your upgrade.  

Accept disclosures

 In completing this form, you are confirming you have read and accept the Disclosures and CommBank Group Privacy Statement.   

By submitting this form and giving us your electronic or telephone details, you consent to us using these details to communicate with you electronically, by phone or SMS, for the above purpose.