Jonathan Bruce, owner of JB Physiotherapy, runs a thriving physiotherapy practice across Penrith and Camden in Sydney region with the help of his Smart Health terminal. His patients range from gym enthusiasts to those managing chronic back pain or recovering from acute injuries.
Before adopting the Smart Health Terminal, Jonathan felt he spent a lot of time behind the screen. Processing private health fund1 or Medicare claims2 previously meant going home, preparing treatment details, and sending invoices or receipts to patients so they could lodge claims themselves. It was time-consuming and inefficient.
“I used to spend hours on admin after seeing patients. Now, I can process claims and payments on the spot while in the clinic.”
With Smart Health, Jonathan can accept EFTPOS payments, process Medicare claims, and private health fund claims* instantly—no extra paperwork, no waiting for patients to process payments.
Whether he’s in-clinic or visiting a patient at home, the terminal goes with him. This flexibility has allowed him to treat non-mobile patients—a common need in physiotherapy—who otherwise wouldn’t have access to care. The mobility of Smart Health terminal has helped Jonathan expand his reach and helped him deliver better outcomes for his patients and his business.
Easy setup, helpful support
Jonathan explained that getting set up was simple for him. He was up and running the next day, with clear guidance from the Smart Health team.
“The onboarding was super smooth. The team explained everything clearly, and I was ready to go in about 30 minutes.^
