Help & support
It’s important to keep your terminal secure to ensure it cannot be tampered with or stolen. If your terminal is not secure, a fraudster could replace your terminal with a tampered device that looks and works like your normal terminal. They could then use the tampered device to steal or copy credit card details to create fake cards and withdraw money from the customer’s account.
There may be times when our installer needs to work on the terminal, e.g. to inspect or replace it. Make sure they have an appointment and provide ID, and if you suspicious or have any questions call us on 1800 230 177.
If you believe your terminal, or any other equipment associated with your facility is stolen or tampered with, call us immediately on 1800 022 966 for Australian based support 24/7.