Help & support
Process Medicare and private health fund claims1 on the spot. Process gap payments in a single transaction with your patient’s debit or credit card.
Track and reconcile payments, access receipts and health insurance records in the Smart Health Hub online portal.
Say goodbye to paper receipts. Sign-on-glass technology digitally captures your patients' private health declarations in the Smart Health Hub.
Same-day settlement2 for Medicare and gap payments. Private health fund contributions are settled next day.
Other fees may apply.5
Get started with no lock-in contracts.6
Rental fee per terminal.
Pay 1.1% per transaction7 on all Mastercard, Visa, AMEX, JCB, EFTPOS, and UnionPay transactions. Custom pricing options also available.
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The Smart Health terminal is an EFTPOS terminal that also processes Medicare and private heath fund claims.
Yes. The Smart Health terminal can process payments from Mastercard, Visa, AMEX, JCB, EFTPOS, and UnionPay.
PMS Integration partners include PPMP, BestPractice, Dental4Windows and Optomate.
Our merchant support hub has answers to frequently asked questions and troubleshooting .
Otherwise, you can call CommBank Health on 1800 222 484 Mon–Fri, 8am–8pm (Syd/Melb time) or book a callback.
If anything happens to your EFTPOS terminal, we’ll get you a replacement within four hours.8
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our CommBank Smart Health Terms and Conditions (PDF), Financial Services Guide (PDF) and Operator and User Guides at our merchant support hub.
1 Private Health claims can be processed only within the practice. Medicare claims can be processed outside of practice.
2 Same Day Settlement is available on all EFTPOS transactions made before 9.30pm (Sydney/Melbourne time) and all eCommerce transactions made before 5:30pm (Sydney/Melbourne time) for eligible customers with a CommBank transaction account and a linked CommBank merchant facility.
3 PMS Integration partners include BestPractice, Dental4Windows and Optomate.
4 Subject to network coverage and compatible areas.
5 Other fees may include a $30 investigation fee if a customer disputes a transaction and a $500 per terminal non-return fee, if you don't return your terminal when you finish your plan, or it's damaged.
6 For Interchange pricing a joining fee may apply if you settle to another financial provider.
7 1.1% covers Mastercard, Visa, AMEX, JCB, eftpos, and UnionPay transactions (additional costs may apply for all other cards). AMEX is subject to approval, available to eligible customers only. Eligibility criteria, terms and conditions apply. Please contact AMEX for more information on 1300 363 614, available weekdays 8am to 6pm Sydney time.
8 Replacement within 4 business hours in all locations except remote areas. 3 to 5 business days for remote areas. A remote area is not serviced by a technician and only phone support is available.
The information in this FAQ document is intended for educational nature. All of our materials are copyrighted. Any unauthorised reprint or use of our materials is prohibited. No part of our materials may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system without the express written permission of the Commonwealth Bank. Commonwealth Bank of Australia ABN 48 123 123 124 and AFSL 234945.
Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. American Express is a trademark of American Express. Visa is a registered Trademark of Visa in the United States. JCB is a registered trademark of JCB International. Union Pay is a registered trademark of UnionPay International Co., Ltd. Eftpos is a registered trademark of eftpos Payments Australia Ltd. Verifone is a registered trademark of VeriFone Inc.
