Help & support
Follow the instructions below to disable card surcharging on your CommBank EFTPOS terminal and review any associated payment systems.
The action you need to take depends on the terminal and payment systems your business uses.
If your business doesn’t currently apply a card surcharge, you don’t need to take action.
Important: If you are using an app (such as Smart Sync or Smart Hospitality), you must remove card surcharge settings from your point-of-sale system.
If these settings remain enabled after your terminal is updated, your point-of-sale system may show a higher amount than the amount processed by the terminal. This may cause reconciliation issues until the point-of-sale settings are updated.
Once your terminal has been updated, you will no longer be able to apply a card surcharge through your Smart terminal.
If you currently apply a card surcharge, check both your Practice Management Software and your Smart Health terminal before 1 October 2026.
Step 1: Update your Practice Management Software
Remove card surcharge settings from your Practice Management Software. Contact your software provider if you need help changing these settings.
Step 2: Update your Smart Health terminal
Important: If surcharge settings remain enabled in your Practice Management Software after your terminal is updated, the software may show a higher amount than the amount processed by the terminal. This may cause reconciliation issues until the software settings are updated.
For Smart Health support, call 1800 222 484, Monday to Friday, 8am to 6pm Sydney/Melbourne time.
Once your terminal has been updated, you will no longer be able to apply a card surcharge through your Essential Lite terminal.
For Essential Plus and Quest, surcharging is controlled through the connected point-of-sale system.
If you currently apply a card surcharge, remove the relevant settings from your point-of-sale system before 1 October 2026.
Contact your point-of-sale provider if you need help changing these settings.
Important: If surcharge settings remain enabled in your point-of-sale system after your terminal is updated, the system may show a higher amount than the amount processed by the terminal.
This may cause reconciliation issues until the point-of-sale settings are updated.
If you currently apply a card surcharge, you need to disable surcharging in both your point-of-sale (POS) system and your CommBank EFTPOS terminal before 1 October 2026.
Step 1: Update your point-of-sale system
Remove card surcharge settings from your point-of-sale (POS) system. If you need support to disable card surcharging in your POS system, contact your POS provider before making any changes.
Step 2: Update your CommBank EFTPOS terminal
Important: You must remove card surcharge settings from your point-of-sale system.
If these settings remain enabled after your terminal is updated, your point-of-sale system may show a higher amount than the amount processed by the terminal. This may cause reconciliation issues until the point-of-sale settings are updated.
Once your terminal has been updated, you will no longer be able to apply a card surcharge through your Smart Integrated terminal.
After you've updated your payment systems, it's a good idea to run a few checks to make sure everything is working as it should, and let your staff know what's changed so they're across it.
Process a small payment to see it in action.
Confirm no card surcharge was added.
The amount in your point-of-sale system (or other connected software) should be the same as the amount your terminal processes.
Remove any mentions of card surcharges from your website, menus, signage, receipts and invoices.
If you don't apply a card surcharge, no action is needed. It's still worth checking your point-of-sale and connected systems for any surcharge references, and letting your staff know about the upcoming change.
We're progressively turning off card surcharging on all CommBank EFTPOS terminals for you.
But your business might also add a surcharge through other systems — like a connected POS, Practice Management Software (PMS), an online checkout or another third-party platform.
We can't switch off surcharging in those systems because they're controlled by other providers, so you'll need to update them yourself.
Once your CommBank EFTPOS terminal is updated, it will no longer process the surcharge amount sent from your point-of-sale (POS) system. This can mean your POS may show a higher total sales amount than the total payments actually accepted by the terminal.
Yes. If your signage, website, menus, invoices or any other customer materials mention card surcharges, please review and update them before 1 October 2026.
For more information, read our article on how to prepare your business for the card surcharge changes.
You'll need to repeat the steps for each terminal. Follow the relevant instructions for every CommBank EFTPOS terminal type.
There's nothing you need to do.
On 1 October 2026, we'll update the BPOINT and CommWeb platforms linked to your account and switch off card surcharging for you. After that, you won't be able to apply a card surcharge through these platforms.
If you've enabled surcharging through another online system — such as a different eCommerce platform, shopping cart or mobile app — you may need to turn those surcharge settings off yourself before 1 October 2026.
There's nothing you need to do.
PowerBoard, QKR and IMA don't support card surcharging, so no action is needed.
If you've enabled surcharging through another online system — such as a different eCommerce platform, shopping cart or mobile app — you may need to turn those surcharge settings off yourself before 1 October 2026.
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