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Before you begin

There are a few terms you should know:

  • Smart Health terminal: the physical device which can process health claims and payment transactions
  • Smart Health app: runs on the Smart Health terminal and provides the interface for the claiming and payment features on the device
  • Smart Health Hub: a web application accessed through your web browser

To get started

You'll need your terminal and a computer with internet access in front of you.

On your terminal

Make sure Wi-Fi is enabled, even if it’s not connected to a network. To do this swipe down from the top of the screen and tap the Wi-Fi icon.

The first time you launch your Smart Health app you’ll be greeted with a welcome screen. 

Follow the prompts on this screen to view your terminal ID and get to the Enter Pairing Code screen.

On your computer

Follow these steps to generate a pairing code:

  1. Log in to the CommBank Smart Health Hub
  2. Select Practices in the left hand menu
  3. Select the specific practice, then the Terminal tab
  4. Find the terminal you want to pair using the terminal ID, then select Generate Pairing Code

To pair your Smart Health terminal

On your terminal, enter the pairing code you generated on your computer and press Continue. When prompted, select Yes to allow location services.

Follow this process for every terminal you’ve been allocated.

If the pairing was unsuccessful

The terminal will display the error message “Invalid id/PIN”. To retry, generate a new pairing code in the Smart Health Hub and enter it on the terminal screen.

If you’re having trouble, contact the CommBank Smart Health support team on 1800 222 484 (Mon–Fri, 8am–8pm, Syd/Melb time).

Other helpful hints            

  • If you’re having trouble connecting your terminal, check if we’ve reported any system outages or issues before contacting us
  • For some terminals, you may need to check your terminal can successfully log on. Follow the instructions in the user guide for your terminal
  • Always check the card issue and expiry dates
  • Always check the transaction amount matches the ‘Approved’ amount on the receipt before handing it to the customer
  • Always refund to the same card that was used for the original purchase

Need more help?

Call our dedicated Merchant Helpdesk on 1800 230 177, available 24/7. To ensure we can help you as quickly as possible, have the following information ready:

  • Terminal ID (located at the top of your merchant receipt)
  • Trading name
  • Trading address
  • Trading phone number

 

Things you should know

This information is intended to provide general information of an educational nature only. It does not have regard to the financial situation or needs of any reader and must not be relied upon as financial product advice. You should consider seeking independent financial advice before making any decision based on this information. The information in this user guide and any opinions, conclusions or recommendations are reasonably held or made, based on the information available at the time of its publication but no representation or warranty, either expressed or implied, is made or provided as to the accuracy, reliability or completeness of any statement made in this article.