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Business / EFTPOS, Payments & eCommerce / EFTPOS & merchant support - CommBank / Smart Mini error messages

Common error messages

Error message 
What it means
What to do
Service is currently not available. Please try again later (9996) 
Your internet connection (mobile or Wi-Fi) isn't stable
Close and reopen the Smart Mini app and then try the card again
Transaction failed 
The transaction wasn't processed
Try the card again or ask the customer for another form of payment
Transaction declined  
The transaction was declined
Try the card again or ask the customer for another form of payment
An error has occurred. Please remove the card and try again. 
The transaction has timed out
Try the card again or ask the customer for another form of payment. Check your internet connectivity if the problem persists.

Need more help?

Download the Smart Mini User Guide for more information about using your Smart Mini reader.

User Guide (PDF 2.3MB)

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