How to reset your Smart Mini passwords and PINs

• Go to the Smart Mini Hub logon screen and select Forgot password
  
• Enter your email address and MID (merchant ID, you can find this on your last statement)
• Select Submit

A temporary password will be sent to your email address.

You can reset a password on behalf of a team member in the Smart Mini Hub.

• Go to Admin
• Navigate to Quicklinks and select Manage web users 
• Select Details from the drop down
• Select Go
• Select Reset Password 

A temporary password will be sent to your team member's email address.

• Go to the Smart Mini app logon screen and select Forgotten PIN? 
  
• Enter your user ID and email address
• Select Next

A temporary user PIN will be sent to your email address.

You can reset a PIN on behalf of a team member in the Smart Mini Hub.

• Go to Mobile users 
• Navigate to Quicklinks and select Mobile user summary 
• Select Details from the drop down
• Select Go
• Select Reset user PIN

A temporary PIN will be sent to the team member's email address. 

If you enter an incorrect password too many times, your account may be suspended. 

An authoriser can unlock users and reset passwords in the Smart Mini Hub. The person who applied for the Smart Mini is usually the authoriser. 

Download the Smart Mini User Guide for more information about using your Smart Mini reader.