Help & support
Process private health fund claims on the spot, with gap payments processed via patient’s debit or credit card, in a single transaction.
Use as a standalone device, or integrate with leading Practice Management Software (PMS).1
Take payments wherever your patients are – in your practice or out in the community.2
Enhanced connectivity with Dual SIM and Wi-Fi.3
Manage your workflow with confidence, with gap payments settled same day4 and health fund contributions settled next day.
Facilitate payments with accessibility mode and tactile indicators for people living with vision or motor impairment.
Your terminal data is sent instantly to the Smart Health Hub, where you can:
24/7 Australian-based support
Whenever you need us, we have our specialists on standby.
Protecting you and your customers
Industry-standard security to help protect you, your business and your customers from fraud.
Accidents happen but we’re ready
If anything happens to your EFTPOS terminal, we’ll get you a replacement within four hours.5
You can use the digital pass to make any extras claim at any CommBank Smart Health Terminal reader. If you are unsure, ask the provider.
Yes. The pass is encrypted on your device with your passcode. And your membership number is encrypted when it is securely transmitted from your device to the reader. Apple doesn’t track when you add the pass or use the pass to make a claim. More information can be found at: https://support.apple.com/en-au/HT203027
Your membership number can be accessed by tapping the More button (insert more button icon) or from the private health insurer app. On Apple Watch tap the Information button when viewing the pass to view Patient IDs and your membership number.
If you need to disable the pass, contact the private health insurer, and use Apple Find My (https:// www.icloud.com/find) to mark your device as lost or remotely erase your device. More information can be found at: https://support.apple.com/en-au/HT201472
Add a payment card from your bank or card company to Apple Pay using the Wallet app. You can then make any gap payments using Apple Pay. More information can be found at: https://support.apple.com/en-au/HT201239
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our CommBank Smart Health Terms and Conditions (PDF), Financial Services Guide (PDF) and Operator and User Guides at our merchant support hub.
1 PMS Integration partners include BestPractice, Dental4Windows and Optomate
2 Private Health claims can be processed only within the practice. Medicare claims can be processed outside of practice. Medicare claims on Smart terminal coming soon.
3 Subject to network coverage and compatible areas.
4 Same Day Settlement is available on all EFTPOS transactions made before 9.30pm (Sydney/Melbourne time) and all eCommerce transactions made before 5:30pm (Sydney/Melbourne time) for eligible customers with a CommBank transaction account and a linked CommBank merchant facility.
*Works with iPhone 6 and later running iOS 11 or later, and Apple Watch, with a compatible reader.
5 Replacement within 4 business hours in all locations except remote areas. 3 to 5 business days for remote areas. A remote area is not serviced by a technician and only phone support is available.
6 For Interchange pricing a joining fee may apply if you settle to another financial provider.
The information in this FAQ document is intended for educational nature. All of our materials are copyrighted. Any unauthorised reprint or use of our materials is prohibited. No part of our materials may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system without the express written permission of the Commonwealth Bank. Commonwealth Bank of Australia ABN 48 123 123 124 and AFSL 234945.