Easily process payments & claims

  • New app-based terminal for healthcare businesses
  • Manage payments and health claims in a unified workflow
  • Easy practice management and reconciliation, with a dedicated Smart Health Hub

Streamline your payments

  • Health claims

    Process private health fund claims on the spot, with gap payments processed via patient’s debit or credit card, in a single transaction.

  • Standalone or integrated

    Use as a standalone device, or integrate with leading Practice Management Software (PMS).1


  • Mobile payments

    Take payments wherever your patients are – in your practice or out in the community.2

  • Stay up & running

    Enhanced connectivity with Dual SIM and Wi-Fi.3

  • Manage business cash flow

    Manage your workflow with confidence, with gap payments settled same day4 and health fund contributions settled next day.

  • Designed for an inclusive experience

    Facilitate payments with accessibility mode and tactile indicators for people living with vision or motor impairment.

Manage your practice with the Smart Health Hub

Your terminal data is sent instantly to the Smart Health Hub, where you can:

  • access receipts and health insurance records
  • track and reconcile payments
  • use insights and analytics to make smarter business decisions.

Smart Health Hub log on

Contactless claiming using an iPhone* is fast and easy

How to add your private health insurance membership card to Apple Wallet.

  1. Open or download your private health insurer app.
  2. Tap the ‘card’ section at the bottom of the screen
  3. Open or download your private health insurer app, and use the app to add your card to Apple Wallet. Once the card is added to your iPhone, it will automatically sync to your Apple Watch if you have one.

How to use

  1. On iPhone with Face ID and Apple Watch, double-click the side-button. On iPhone with Touch ID, double-click the Home Button from the Lock Screen.
  2. Choose private insurer card in Wallet
  3. Hold your device near the top of Smart Health terminal

If there are multiple members on private health insurer membership, additional Patient IDs can be selected by tapping the More button (insert more icon) when viewing the pass, or from the app. Apple Pay can be used for any gap payments.

*Works with iPhone 6 and later running iOS 11 or later, and Apple Watch, with a compatible reader.

We're here if you need us

24/7 Australian-based support

Whenever you need us, we have our specialists on standby. 

Protecting you and your customers

Industry-standard security to help protect you, your business and your customers from fraud.

Accidents happen but we’re ready

If anything happens to your EFTPOS terminal, we’ll get you a replacement within four hours.5


  • Hardware

    $29.50 per month
    Rental fee per terminal

    $0 joining fee
    With no lock-in contracts6

    Non-return fee
    If you don't return your terminal when you finish your plan, or it is damaged, you may be charged $500 per terminal

  • Processing rates

    Fee schedule to be provided on application

Get started with Smart Health

More healthcare solutions

The Smart Health EFTPOS terminal is part of CommBank Smart Health, an end-to-end solution for healthcare professionals.

Manage payments

Process claims

Access data

Promote your business

Frequently asked questions

You can use the digital pass to make any extras claim at any CommBank Smart Health Terminal reader. If you are unsure, ask the provider.

Yes. The pass is encrypted on your device with your passcode. And your membership number is encrypted when it is securely transmitted from your device to the reader. Apple doesn’t track when you add the pass or use the pass to make a claim. More information can be found at: https://support.apple.com/en-au/HT203027

Your membership number can be accessed by tapping the More button (insert more button icon) or from the private health insurer app. On Apple Watch tap the Information button when viewing the pass to view Patient IDs and your membership number.

If you need to disable the pass, contact the private health insurer, and use Apple Find My (https:// www.icloud.com/find) to mark your device as lost or remotely erase your device. More information can be found at: https://support.apple.com/en-au/HT201472

Add a payment card from your bank or card company to Apple Pay using the Wallet app. You can then make any gap payments using Apple Pay. More information can be found at: https://support.apple.com/en-au/HT201239

If you are having issues using the pass, contact the private health insurer. For device specific issues refer to Wallet Support https://support.apple.com/en-au/HT204003 or Apple Support https://support.apple.com/en-au/contact

Things you should know

  • As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our CommBank Smart Health Terms and Conditions (PDF)Financial Services Guide (PDF) and Operator and User Guides at our merchant support hub.

    1 PMS Integration partners include BestPractice, Dental4Windows and Optomate

    Private Health claims can be processed only within the practice. Medicare claims can be processed outside of practice. Medicare claims on Smart terminal coming soon.

    3 Subject to network coverage and compatible areas.

    4 Same Day Settlement is available on all EFTPOS transactions made before 9.30pm (Sydney/Melbourne time) and all eCommerce transactions made before 5:30pm (Sydney/Melbourne time) for eligible customers with a CommBank transaction account and a linked CommBank merchant facility.

    *Works with iPhone 6 and later running iOS 11 or later, and Apple Watch, with a compatible reader.

    5 Replacement within 4 business hours in all locations except remote areas. 3 to 5 business days for remote areas. A remote area is not serviced by a technician and only phone support is available.

    6 For Interchange pricing a joining fee may apply if you settle to another financial provider.

    The information in this FAQ document is intended for educational nature. All of our materials are copyrighted. Any unauthorised reprint or use of our materials is prohibited. No part of our materials may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system without the express written permission of the Commonwealth Bank. Commonwealth Bank of Australia ABN 48 123 123 124 and AFSL 234945.