What are QuickCash envelopes?

  • QuickCash envelopes are sealed, tamper-proof bags that can be used by eligible and approved CommBank business customers to deposit cash and cheques, through the designated Quick Deposit chute at select branches during operating hours.

Why are QuickCash envelopes used?

  • They can facilitate secure cash handling practices due to the tamper-proof nature of the envelope.

Who are QuickCash envelopes for?

  • To use the QuickCash Service, you must be a CommBank business customer and hold an active account from the list below and meet eligibility criteria (or otherwise be approved to use the QuickCash service):

    • Business Transaction Account
    • Society Cheque Account
    • Statutory Trust Account
    • Standard Business Cheque Account
    • Stream Working Capital Transaction Account.

How can I order QuickCash envelopes?

  • For eligible business customers, QuickCash envelopes can be ordered by messaging us on the CommBank app, contacting Business Banking Services on 13 1998 available anytime, by contacting your Relationship Manager, or by ordering at your local branch. You must be an account holder or authorised signatory to be able to place an order.

    Please note: they will only be delivered to your business address and not a PO Box or CommBank Branch. You can locate your nominated business address by logging on to CommBiz or NetBank.

What else should I know about using QuickCash envelopes?

  • For the Bank to process the QuickCash bag seamlessly, you must ensure that the envelope includes the following:

    • Ensure the contents are sealed;
    • Each envelope must only contain one deposit slip and total aggregated sum. Where an envelope contains multiple deposit slips, fees will apply to each deposit slip.
    • Deposit details are either written on the envelope itself or on a deposit slip and must include:
      • Date of deposit;
      • Deposit account details including name, BSB and account number;
      • Total said to contain amount of deposit;
      • Total said to contain correct amount of denominations;
      • Reference number also known as an agent number (if required);
      • Contact number.
    • You must not place anything else in the envelope other than Australian notes and coins and cheques payable in Australian currency. If you deposit a cheque which is payable to someone else, or it appears to be payable to someone else, or it appears to the Bank to belong to someone else (a third party cheque), the Bank may, at our discretion refuse to accept that cheque for deposit.
    • The envelope must not weigh more than 6kg or has not been properly sealed or where there is evidence of tampering.

Who is permitted to use my QuickCash envelopes to deposit into my account?

  • Customers are responsible for all of their QuickCash service deposits. We suggest only the following individuals have access to deposit to your account:

    1. The account holder;
    2. An authorised signatory to the account funds are being deposited to;
    3. A licensed cash courier service; or
    4. Employees authorised by the organisation to deposit.

What alternatives are available to me if I am not eligible for QuickCash envelopes?

  • We remain committed to supporting your banking needs. There are a range of other CommBank services for depositing cash and cheques that may be available to you as part of your existing products and services.

    These include:

    • Deposits made over the counter at a CommBank branch, Australia Post office or private agency (including EFTPOS/Bank@Post)
    • ATM/IDM deposits (deposit and transaction limits apply)

    Fees, charges, terms and conditions and eligibility criteria apply to all products and services listed. Please refer to commbank.com.au/bta-terms for more information regarding these products and services.2

Terms and conditions

  • As this information has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances. For more information, you can view the Terms and Conditions - Deposit in Sealed Envelope (QuickCash).

    1 Eligibility for the QuickCash service is determined by the Bank. You can find out if you are eligible by contacting Business Banking Services on 13 1998, or you can speak to your Relationship Manager, or by visiting your local branch.

    2 The QuickCash service operates in conjunction with and need to be read together with the Business Transaction & Savings Accounts Terms and Conditions and Electronic Banking Terms and Conditions available at commbank.com.au/bta-terms or from any branch of the Commonwealth Bank. The target market for these products will be found within the product’s Target Market Determination, available here.

    Fees apply when the number of Quick Deposit, Cheque and Assisted transactions for the month exceed the relevant number of transactions included in the Monthly Account Fee.