Help & support
Designed for how businesses work today.
Administrators will verify their identity when logging on with their existing security token, so they can move directly to Admin tasks without needing to authenticate again when accessing Admin tasks during the same session
These changes mark the start of a reimagined CommBiz experience and lay the foundations for the future. New features will be introduced over time, helping businesses do more in one place with enhanced Admin tools, richer reporting, smarter insights and AI-assisted support. Each update is designed to make business banking simpler, safer and more intuitive.
When you log on to the new CommBiz, the welcome tour will step you through the changes and help you find your way around.
We’re always available to help you, with CommBiz Companion accessible from the side menu at every step.
Answer key questions and access FAQs which help explain the new CommBiz experience.
During periods of change, scammers may impersonate CommBank to trick you into clicking fake links or sharing personal information.
Never click a link in an email or text message claiming to be from CommBank to access your banking. Always type commbank.com.au or commbiz.com.au directly into your browser.
We'll contact you before your service moves to the new CommBiz. You may also see messages within CommBiz directing you to information, guides and support materials to help you prepare.
Yes. CommBiz services are being transitioned as part of a planned rollout, so users belonging to the same service will move together.
We're progressively modernising CommBiz. Some experiences have been redesigned, while others continue to operate as they do today. This allows us to introduce improvements sooner while maintaining access to existing functionality.
Administrators can manage users, permissions and service settings.
Requiring MFA when Administrators log on helps protect these functions from unauthorised access. It also means Administrators will not need to authenticate again when accessing Admin tasks during the same session.
In the coming months, we will introduce MFA to CommBiz at logon for all users, along with additional authentication options. MFA is being introduced in stages, so you may not see the change straight away. We will provide more information, including timing for you, closer to the date.
As an Admin, you’ll need an eToken (in CommBiz Mobile) or a physical token to complete MFA when you log on. Learn more about Security Token options here.
To register for CommBiz Mobile, you'll be sent a one-time NetCode by SMS. Make sure your mobile number is up to date in CommBiz.
No. Once you authenticate when you log on, you will not need to authenticate again when accessing Admin tasks during the same session.
Yes. The new home page allows you to customise widgets, create quick links and arrange information to suit your role and preferences.
Widgets provide quick access to information, tasks and insights directly from your home page. They can be arranged to suit how you use CommBiz.
The new navigation groups related activities into hubs and common workflows, helping you find what you need more quickly and reducing the number of clicks required to complete tasks.
Yes. Core functionality remains available. While some features may have a new location or look different, the new design aims to make common tasks easier to find and complete.
The way payments work remains familiar, but payment activities are now brought together into a payments hub designed to make tasks easier to find and manage.
Yes. The payments hub provides visibility of upcoming payments and payment activity, helping you keep track of what requires attention.
Payment approval requirements do not change, however approval experiences have been simplified and provide greater visibility of payment status and outstanding approvals.
To strengthen security, each authoriser must use their own CommBiz details when approving payments.
The Admin hub is a central location for key administration activities, helping Administrators manage users, access and service maintenance more efficiently.
No. Your existing roles and permissions will remain the same unless changed by your CommBiz Administrator.
In CommBiz Classic, go to Admin > My Profile > Permissions Mode to view your current permissions.
If your role includes Administrator permissions, you’ll need a security token to access Admin functions. If you no longer need Administrator access, speak with your CommBiz Administrator.
Insights provide information about your business performance, including cash flow trends and reporting designed to help you better understand and manage your business.
Yes. Insights include reports that can be accessed and downloaded directly from CommBiz.
Yes. Insights are now on the home page in the Cashflow widget. Making insights easier to access within your everyday banking experience.
CommBiz Companion gives you 24/7 access to an AI-powered assistant (if enabled on your service) that can answer common “how do I?” questions or connect you to a person if required.
No. The AI-powered assistant cannot access or make changes to your accounts, roles or permissions.
Yes. CommBiz Companion can connect you to a human agent during business hours. You can also call us 24/7 on 13 2339. Depending on your question, you may be asked to verify your identity.
Use the new navigation, search, CommBiz Companion or user guides to locate the function. Many features remain available but may appear in a different location.
We may ask some users to update profile information to help verify identity, strengthen security and support new CommBiz capabilities.
CommBiz supports the latest versions of Chrome, Edge, Firefox and Safari on supported operating systems.
As this information has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. Full Terms and Conditions for CommBiz are available here or from any branch of the Commonwealth Bank. View our Financial Services Guide. If you have a complaint in respect of this product, the Commonwealth Bank's dispute resolution process can be accessed on 13 2221.
