Loan protection authority to access information
Can I organise emergency repairs if my home’s badly damaged and I’m unable to wait for a claims assessor?
Paying premiums if I make a claim
How do I change my Loan Protection direct debit details?
What happens to my insurance if I sell my car and buy a new one?
Paying loan protection premiums while I claim
What does the Income Protection ‘Involuntary Unemployment Cover benefit for CBA Group loans’ cover me for?
What's an Insured Event - Car
monthly premium charged
How do I cancel my Loan Protection policy?
Does my child need to be listed as a driver?
What is Split IP and how does it work?
Creditcard plus policy new credit card
Explain replacement of a new vehicle after a total loss benefit
Emergency insurance claim payments for immediate expenses
Does car insurance cover me when driving for uber?
Does my car insurance policy cover storm damage?
How can I update my payment method for my life insurance or income protection policy?
Cancel a home insurance policy
Will I have to pay two excesses if I make a building and contents claim?
Changing my address on my car insurance policy
Return a loan protection claim form
What happens after a total loss if my vehicle is under finance?
Will my child’s life insurance continue after they turn 18?
I wish to give authority to a third party authority to access details about my life insurance policy – how do I do this?
When loan protection premiums are debited
I have updated my address with the bank, do I need to update the address for my Life Insurance policy separately?
How do I activate the travel insurance included in my credit card?
Cover for an accident if you have an international driver's licence
creditcard plus exclusions
How can I calculate my building and contents sum insured
In what circumstances can I request my income protection premiums to be waived?
How do I add more drivers to my Car Insurance policy?
If I cancel my Life Insurance or Income Protection policy within the cooling-off period, will I get a refund?
Is my home covered for flood damage?
Creditcard plus update contact details
Is my home covered for storm damage?
How to prove ownership of home contents
What to do if your home is damaged by bushfire
Why are there Colonial Mutual charges on my account?
Explain an insured event for a home
Starting the clean up process before a claims assessor attends
CreditCard Plus cooling off period
Is my no claim discount affected by windscreen claims?
What happens if I want to cancel my CreditCard Plus policy?
How do I add, change or revoke a nominated beneficiary on my life insurance policy?
Loan protection policy when I pay off loan
What is Split TPD and how does it work?
Is my home covered if I rent it out with Airbnb?
What do do if your home is badly damaged by a storm
Loan Protection cooling off period
secondary cardholder cover
Can someone under 30 drive my car when cover is restricted?
Explain home insurance sum insured increases
Does my Loan Protection cover decrease automatically if I make a large repayment on my loan?
Can I claim a tax deduction for my life insurance or income protection policy?
Is my home covered for damaged caused by bushfire?
What options do I have to make my life insurance premium more affordable?
Does my Loan Protection cover increase automatically if I increase my loan amount?
Can I remove cover for flood from my policy?
Do I get a loyalty bonus or rewards for keeping my life or income protection policy with you?
CommInsure premium refund sms
How do I reinstate my life insurance or income protection policy?
Explain the difference between market and agreed value
Renew Student Options
NetBank Saver interest
How do I order a cheque book on my account?
How do I close an account from overseas?
Revoking account access for someone else
Adjust or renew term deposit
Term Deposit maturity
Changing from a Youthsaver to a Smart Access account
Explain term deposit holding facility
What is a bank cheque fee?
How do i close or cancel my CommBank account?
How much do cheques cost?
How do I order foreign cash?
Who can buy foreign cash via ExpressFX
Available currencies via ExpressFX
Currencies accepted for foreign drafts
Change or cancel my ExpressFx order
Paying for my ExpressFX order
How are foreign currency cheques processed?
Electronic home loan documents
Forgotten CommBank Property app password
How is interest calculated on my home loan?
Paying out your home loan
Fixed Rate Home Loan additional repayments
Switching or splitting a home loan
Home loan late payment fee
Interest in Advance
How home loan repayments are calculated
Keeping home loan when buying new property
Mortgage Advantage (MAV)
What is loan to value ratio?
Discharge/refinance authority
Home loan redraw
Home loan application approval length of time
Lenders' Mortgage Insurance
Is my ATM card number and account number the same?
Non resident Withholding Tax
Is it safe to give someone my account information?
Explain US citizenship special rules
Explain Special Clearance of Cheques Fee
I'm an overseas student, can I apply for a credit card?
How do I give someone full access to transact on my account?
What to provide to open an account
Explain Withholding tax deductions
How long does a cheque take to clear?
Add a Tax File Number (TFN)
Exchange rate when transferring funds from overseas
Got a call from 02 8629 4003?
Can I have access to my account before I arrive in Australia?
Can I see CommBank's website in a different language?
What is Withholding Tax
How much does a safety deposit box (Safe Custody) service cost?
List of regular payments
What is a BSB number and where do I find the BSB number of a CommBank branch?
Transaction in pending and a completed transaction from the same merchant
Contact the Customer Verification Services Team
I'm moving to Australia, what information do I need to transfer money into my CommBank account?
Can my ATM card and cheque book be sent to my overseas address?
What interest did I earn last financial year?
Explain Withholding Tax for joint accounts
School Banking rewards program
How long does it take to transfer money?
Can I stop or cancel a transaction while it is in pending?
If I have a question, how do I email CommBank?
School Banking deposit process
Explain Tax File Numbers for children
What’s unclaimed money?
What happens when you overdraw your account?
When does the biller receive my BPAY payment?
Change account my debit interest is taken from
School Banking account
What should I do if the wrong information was provided in a transfer or BPAY?
Check card has PIN before going overseas
How can I obtain a copy of my statement for Centrelink purposes?
How do i change my name?
My transaction was declined
Can I open a Commonwealth Bank account if I’m a non-Australian resident?
What should I do if I suspect an unknown or unauthorised transaction?
How do I change my address and/or contact details in NetBank?
What does account name mean?
What is a School Banking Co-ordinator?
Card about to expire
Chargeback explained
How do pending transactions affect my balance?
Can I open a term deposit if I currently live overseas but plan to move to Australia?
What happens when you overdraw your business account?
What’s a pending transaction and how is it useful?
Is my school eligible
Refund withholding tax
What is a balance transfer credit card?
How long does it take for my card to be delivered
What do I do if my credit card has expired and my replacement card hasn’t arrived?
How to set, change or turn off a spending cap
Pay cancelled credit card
Transfer credit card moving overseas
What types of rates and fees apply to my credit card?
How do I find my credit card account balance?
Awards points capping
How do I set up a direct debit on my credit card?
Will regular payments still go through if I’ve set up a spending cap?
Difference between spending cap and transaction limit
How do I close my credit card account?
What is a credit card cash advance fee
How do I set up an AutoPay?
Application status
What happens if I go over my spending cap?
What is a credit card late payment fee?
What happens when I go over my credit card limit?
Do I still get an interest free period on other purchases I have made on my card when I take up my Great Rate option?
How does foreign currency conversion work for credit cards?
Where can I find my list of regular payments?
How do I pay my CommBank credit card?
How do I find my Awards points balance and redeem my points?
What is credit card interest?
What is the Guaranteed Pricing Scheme?
Combine credit card accounts
Set a spending cap or decrease limit
How do I change my credit card limit?
What is an international transaction fee?
How can I switch to a different Commonwealth Bank credit card?
Can I transfer a credit card balance from another bank using NetBank?
Difference between my credit card closing balance and minimum repayment
Suspect unauthorised use of credit card
SMSF trustees & SuperStream
Can I access my super before retirement?
Explain SMSF messaging service provider
Make a withdrawal from superannuation or investment policy
I’m completing a form and am being asked for my USI number
Colonial Account appearing in NetBank
Where can I find my SMSF’s ABN?
Change how super is invested on Essential Super account
Explain Essential Super account balance for today's date
What information does my Essential Super statement show?
Insurance cover available under Essential Super
Make a contribution into Essential Super
What type of contributions can I make to Essential Super?
Use Travel Money Card in Japan
Using a Travel Money Card for PayPal transactions
Explain Travel Money Card currency conversion
How do I withdraw funds from my Travel Money Card when I return from my trip?
Raise a dispute on my Travel Money Card
Charged ATM fees with Travel Money Card
Phishing and smishing scams
Remote access scams
Gift card payment scam
How do i activate my CommBank card?
How do I change the daily withdrawal limit on my Keycard or Debit MasterCard?
How does foreign currency conversion work for Debit MasterCard and KeyCards?
How do I change my card PIN in NetBank or the CommBank app?
How do I order and activate my CommBank PayTag?
Will my Keycard or Debit MasterCard work overseas?
How much can I withdraw from an ATM as a cash advance?
What is the daily withdrawal limit on my Keycard or Debit MasterCard?
How do I cancel a CommBank PayTag?
What is a CVC, CSC or PCSC and where is it on my card?
Do charges apply when I use my Debit MasterCard or Keycard overseas?
What if my CommBank PayTag is lost, stolen or damaged?
How do I close or cancel my CommBank Business account?
Set up bank feeds to Xero or MYOB
Edit Portfolio View net worth
How do I register for NetBank?
How much does NetBank cost?
How do I make a payment to a mobile number using the CommBank app?
Issue when adding card to Apply Pay
How do I retrieve my NetCode?
How do I get or change my NetBank password and what do I do if I forget it?
Remove cards from Apple Pay
Selling phone or tablet removing CommBank app
How to check online statements
If I’m asked to enter a NetCode and don’t have my mobile phone, what should I do?
How do I export and import a NetBank account address book?
Edit my portfolio in NetBank
What is my NetBank lab used for?
Explain available funds vs. account balance
Someone has paid me through the CommBank app. How do I collect the payment?
The mobile number I have linked to the CommBank app has changed. What do I do?
Is CommBank planning to support Apple Pay
How do I link my account to another person's NetBank or the other way around?
Can I keep track of my current applications in NetBank?
What do I need to know about NetCode?
Problem with the CommBank app
Can I receive NetCode when travelling or living abroad?
What is Webchat?
Explain property values in Porfolio View
Where can I find transactions for my closed accounts in NetBank?
Explain 9 digit account number
How do I stop or cancel a direct debit or recurring payment?
Should I make a NetBank payment via POLi?
Edit or delete transfer groups
Do I need to read my NetBank inbox messages?
What to do when your mobile device is stolen
How do I set up or turn off transaction notifications?
Explain NetBank security Q&As
What's the transfer limit in NetBank
Importing files into NetBank
Notify someone by email – How does it work?
How do I export transaction information to another software application?
Give someone access to accounts
Can I disable/turn off the Mastercard Tap & Go or Visa payWave option?
How do I add/modify/delete an account in my NetBank Account address book?
Order statement before it's due
How can I change my payment limits?
Difference between client and account number
BPAY transactions with CommBank AMEX card
Confirm account number digits
Delete transaction from history
Explain BPAY View AutoPay
Explain Portfolio View
How to update or remove a Tap & Pay card from your Android device
Making payments with two signatories
Can I get NetBank alerts and messages by email or to my phone?
How do I find my NetBank client number
Check bill payments in NetBank
What is the daily Cardless Cash withdrawal limit and is there a limit on the number of transactions allowed per day?
How do I modify or cancel my NetBank future dated scheduled transactions?
Impact on card limit of Cardless Cash
Where can I view my interest rates in NetBank?
Explain Portfolio View bar graphs
Apple Pay transaction declined
Can I register for the CommBank app on more than one device?
Incorrect withdrawal from an ATM
Why am I having difficulties logging into NetBank? (System Unavailable)
Cancel a BPAY View biller
How do I stop my browser from saving my NetBank password?
Can I set up a transfer or regular transfers for future dates using NetBank?
How do I enable cookies?
How do I create a Cardless Cash request using CommBank app?
Checking a NetBank transaction
CommBank cards to use with Apple Pay
What do I need to know about NetCode Token?
Explain lock & limit transaction decline
Can I check my past activity on NetBank?
Explain authorised transactions
How do I update my operating system to get the latest version of the CommBank app?
See old transactions in NetBank
Explain why BPAY View biller was declined
Can I cancel a Cardless Cash request?
How do I pay out my personal loan?
Repayments increased
What is a personal loan redraw facility?
What is an Early Repayment Adjustment?
Personal loan statement
Why didn’t the recipient receive the full amount I sent through an International money transfer?
How do I transfer money overseas?
How do I Pay to International Mobile?
Which of my accounts can I send an International Money Transfer from?
What is a bank Identification Code (BIC) / SWIFT code?
What is an International Bank Account Number (IBAN) and which countries require one?
What details do I need to provide if someone is transferring money to me from overseas?
My International money transfer (IMT) has not arrived/I need to change or cancel my IMT. What do I do?
Can I cancel a Pay someone via international mobile number payment?
Equivalent of Transit Routing Number
Commonwealth Bank