Help & support
Checkout faster with Click to Pay – a smart and more secure way to shop online.
Use Click to Pay with your CommBank card wherever you see the Click to Pay icon. Get started by setting up Click to Pay.
No need to enter your payment details when you shop online.
Choose which CommBank debit or credit card you’d like to pay with at checkout.
Your payment details aren’t shared with the online store, which helps to keep your payment details secure.
Set up Click to Pay from the CommBank app
Get started by setting up Click to Pay with your CommBank Mastercard from the CommBank app.
Open the CommBank app, tap Cards then Click to Pay.
You’ll get a notification in the CommBank app when Click to Pay is available to use.
Once registered, your Click to Pay details including email, mobile number and your enrolled CommBank cards will display in the app. From the CommBank app tap Cards then Click to Pay to view and manage your Click to Pay profile details.
You can use Click to Pay wherever Click to Pay is supported and you see the Click to Pay icon when online shopping by following these steps:
Enter your Click to Pay email and phone number at checkout.
You’ll receive a one-time code from Mastercard or Visa. Choose “remember me” on your trusted devices & skip for this step future purchases from the same device and browser.
Choose your preferred card you want to pay with.
For added security, the first transaction will require you to enter the 3-digit CVC found on the back of your chosen CommBank card.
Click to Pay is a secure online checkout payment option. With Click to Pay, you can make a purchase using your CommBank card without giving the online store your card number, expiry or CVC. Instead, you provide your registered Click to Pay email and phone number.
To be eligible for Click to Pay, you need to:
You can add the following activated CommBank cards to Click to Pay via the CommBank app.
Some CommBank cards aren't eligible for enrolment into Click to Pay via the CommBank app:
Download or update to the latest version of the CommBank app. Log on to the app and tap Cards. Above your cards, select Click to Pay.
Your Click to Pay email and phone number are the details that were registered with CommBank at the time of signing up for Click to Pay.
For Click to Pay enrolment and management support related to the CommBank app, please contact CommBank at 13 2221.
For online checkout related enquiries, contact Mastercard Customer Support team at 1800 569 012 or email support.checkout@mastercard.com.
To manage your Click to Pay details go to the CommBank app, tap Cards then Click to Pay. You’ll have the option to:
CommBank will disclose your personal information, such as full name, card details, and contact details (email address, mobile and billing address), to Mastercard for the purpose of setting up your Click to Pay profile.
Mastercard will use industry masking standards when using your Click to Pay profile to enable the Click to Pay checkout to protect your personal information.
CommBank does not control the Click to Pay checkout, including how your personal information is handled by Mastercard. For more details on how they collect, protect and share your personal information, check Mastercard’s Click to Pay for more information.
For more information about how we handle and manage your personal information, see our Group Privacy Statement.
No. Click to Pay can only be used for online transactions.
You can use Click to Pay at participating online stores that support Click to Pay as a checkout option.
You can review a selection of these stores here.
Yes, you can continue to use CommBank Cards if you have previously signed up to Click to Pay via an online store’s checkout, or via the Mastercard Click to Pay websites. However, they will not be displayed within the CommBank app.
The ‘Remember me’ option lets you check out faster with Click to Pay the next time you online shop using the same device and browser. Your Click to Pay details will be remembered at checkout so you don’t need to enter a one-time code to access your cards in Click to Pay each time. This feature is not recommended for shared devices. ‘Remember me’ won’t work if you cleared your cookies or if your browser settings block cookies.
Yes. Go to the CommBank app, tap Cards then Click to Pay. From there you can select to ‘Opt-out’ of Click to Pay.
Yes, you can still access the existing features and benefits associated with your CommBank card when using Click to Pay, including the ability to raise a transaction dispute with us.
Yes, you can add or remove your CommBank Cards within your Click to Pay profile at any time. From the CommBank app, tap Cards, then Click to Pay and add your new card.
As this information has been prepared without considering your objectives, financial situation or needs, you should, before acting on this information, consider its appropriateness to your circumstances.
Please read our Financial Services Guide. View full terms and conditions for Electronic Banking. View full terms and conditions for the CommBank App.
Mastercard’s Click to Pay terms and Privacy Notice apply. Check Mastercard’s Click to Pay on mastercard.com.au for more information.
Mastercard, the Mastercard brand mark and the circles design are registered trademarks of Mastercard International Incorporated.
The Click to Pay icon is a trademark owned by EMVCo, LLC.
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.
