The ESL, also referred to as Fire Services Levy (FSL), contributes to funding for fire and emergency services in NSW. These services include Fire and Rescue (FRNSW), Rural Fire Services (RFS) and State Emergency Services (SES).
Traditionally, insurance companies collect ESL as part of a customer’s premium on their home, car and some commercial insurance policies.
This ESL is charged by insurers on the basic premium to fund their liability to the emergency services contribution scheme.
ESL reform and what is changing
The NSW Government was going to move the collection of ESL from insurance companies to local councils (payable alongside annual council rates). In June 2017, the Government deferred the introduction of the Fire and Emergency Services Levy (FESL) which would see the move from collection alongside insurance premiums to collection alongside council rates. It would have come into effect on 1 July 2017.
The existing ESL will therefore remain on insurance policies and continue to fund emergency services agencies.
Your council rates notice should not include any FESL charge.
When did CommInsure reintroduce the ESL?
CommInsure reintroduced the ESL charge on all NSW home and car insurance policies commencing or renewing after 3 September 2017.
How can I check how much ESL I am currently paying?
The ESL charge that you are currently paying is listed on your current home and/or car certificate of insurance.
I have received my renewal, how can I compare my new premium to what I paid last year?
Our home and car policy renewals are now showing comparisons between your current renewal versus your last year premiums paid.
Will I get a refund of the ESL if I cancel my policy?
If you paid ESL on your policy and your policy is cancelled, you will be refunded the remaining pro-rata premium including a pro-rata ESL.
Where can I get more information or make a complaint about the ESL or deferral of the FESL?
If you have any questions or need more information, please contact us on 13 24 23 8am–8pm from Monday to Friday and 8am–5pm on Saturdays (Sydney/Melbourne time).
For more information on the FESL or any questions relating to the FESL charges on your council rates visit fesl.nsw.gov.au or call the FESL Hotline on 1300 78 78 72.
After contacting us, if you still have a complaint about the ESL amounts, please visit the Insurance Monitor’s website on eslinsurancemonitor.nsw.gov.au or call the Monitor Hotline on 1300 607 723.