Help & support
Not only does conditional pre-approval show sellers that you’re serious, it can also help to be well progressed with your finance journey so you can focus on finding your ideal property.
Ready to renew your conditional pre-approval? See how below:
From reviewing the contract to collecting your keys, Home-in’s experienced team and secure, award-winning app1 will help guide you through every part of the conveyancing process. Built by CommBank and trusted by thousands of Australian home buyers, Home-in provides real-time status updates, support on evenings and weekends, six-hour contract reviews2, and one of the industry’s best on-day settlement rates3.
Receive this offer when you settle with a CommBank home loan, hold an eligible CommBank transaction account at the time of settlement and use Home-in’s in-app legal services4.
One of the many great benefits of a CommBank home loan is market-leading conveyancing from Home-in.
Legal advice in six business hours2 so you can confidently make an offer.
With one of the highest on-time settlement rates, get the keys to your new home on schedule with less stress and cost3.
Extended hours live chat and phone support 8am-8pm weekdays and 10am-4:30pm on Saturdays (Sydney and Melbourne time).
Did you know that as a homeowner with CommBank, you could enjoy personalised benefits through the CommBank Yello recognition program?5 Simply make 5 transactions a month and have an active CommBank home loan to become eligible for CommBank Yello. Benefits include:
Negotiate your rate with a Home Lending Specialist when you apply for a Standard Variable Rate home loan with package or a Simple Home Loan.
Make your money work harder by saving on interest, helping you to payoff your home loan sooner with access to up to 99 offset accounts on eligible products.
The Application status tracker in 'Buy a home' section of the app makes it easy to instantly resume and track your application at any time, providing transparency through the home buying process. It’s a safe and secure way to complete tasks and provide documents for your home loan application.
Book instantly to speak to a Home Loan Specialist at a time that suits you.
Redraw, change your repayments or loan type to better meet your needs and more.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Get instant help from our virtual assistant or chat to a specialist.
1 We Money - Property Innovation of the Year Award (2024), Customer Service Excellence Award - Customer Service Organization of the Year: Small (2023), Finder Innovation Awards - Best Online Customer Service Innovation (2023).
2 Contracts are reviewed within six business hours 95% of the time (October 2023). To ensure contracts are reviewed within six business hours, customers must upload the entire contract within the Home-in app.
3 Home-in has one of the highest on-time settlement rates in the industry with 95% of Home-in customers settling on time in 2023.
4 CommBank Exclusive Offer: This offer is valid from 6 May 2025. To secure the offer you will need to engage the services of a Home-in partner law firm via the Home-in app on or after this date. If you engaged the services of a Home-in partner law firm via the Home-in app before this date, you are not eligible for this offer. This offer cannot be combined with other Home-in offers. This offer is only available to CommBank customers who meet the following criteria:
This offer only applies to buy-side conveyancing services for residential property purchases in Australia. Home-in does not offer conveyancing services for the purchase of off-the-plan, rural/agricultural, retail or commercial properties, or properties with a purchase price in excess of $5,000,000. Additional fees apply to conveyancing services in respect of complex titles (such as old system, leasehold and company titles), which are excluded from this offer.
This offer is only available through CommBank’s proprietary channels, it is not available to customers that originate through Bankwest, Unloan or a broker channel.
If you settle on a property without meeting the eligibility criteria, this offer will not apply and you will be required to pay the standard list price for your conveyancing services. If you do not ultimately settle on a property purchase with Home-in within 6 months of your first contract review, any disbursements, contract review fees and ancillary service fees incurred will become payable to Home-in at the standard list price.
The $699 (including GST) offer includes the following conveyancing services: one standard contract review, reasonable negotiation with the vendor’s solicitor, preparation of documents and figures required for settlement and electronic or paper settlement for your property.
Disbursements are additional and charged at cost. For some property purchases, you may require or request additional services for which we charge a professional fee, such as expedited settlement or usage of a trust account.
Find out more about Home-in's pricing by visiting home-in.com.au/pricing. Home-in reserves the right to terminate the offer and change the pricing at any time.
Home-in is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Home-in Digital. CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 (Cth) and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia
5 Ongoing eligibility conditions apply for CommBank Yello. Offer eligibility conditions also apply and offers may vary between customers. For more information visit commbank.com.au/commbankyello
6 The CommBank Yello Cashback Offers program (‘CommBank Yello Cashback Offers’) rewards you with cashback after you activate (where required) an offer presented to you via the CommBank app and you make a purchase in accordance with the Terms and Conditions of that offer. Cashback is typically received within 14 business days of a qualifying purchase, but in some cases may take longer. If you are not already enrolled, you can enrol if you are at least 18 years old, hold an eligible CommBank credit or debit Mastercard, Business credit card or StepPay digital card and meet the ‘Base eligibility criteria’ in the CommBank Yello Terms and Conditions. CommBank travel money cards, corporate credit cards, business debit cards and pre-paid Mastercards are not eligible. Your participation in CommBank Yello Cashback Offers is governed by the full Terms and Conditions available in the CommBank app.
