Help & support
No additional premium if you choose to pay your home insurance monthly.
Home insurance can cover up to an additional 25%, on top of your building and contents sum insured when it isn't enough to cover your loss.2
Enjoy a wide range of standard inclusions like cover for loss or damage caused by flood, fire, theft, motor burnout and more.3
Cover includes additional benefits such as alternative accommodation costs, contents in transit, domestic pet cover and more.
Increase your cover by adding Accidental damage and Portable Contents Cover, for an additional cost.
Lodge your claim online in the My Claims Portal (accessible through NetBank or the CommBank app) and you will receive instant confirmation.
The Claims team will contact you to advise the next steps for your claim.
Alternatively, you can make a claim by calling 13 1361.
For building claims, the team may arrange for an inspection to assess the damage. For contents claims, the team will assess the information along with the supporting documents you’ve provided.
Call 13 1361
If there is agreement for your claim to be paid, the team will contact you to let you know how they're going to settle it.
1 If you have purchased Building Cover or Contents Cover online, a discount of up to 10% will be applied to your basic premium. If you have purchased combined Building and Contents Cover, a discount of up to 15% will be applied to your basic premium.
This discount cannot be used in conjunction with any other discount (other than those listed in the relevant Product Disclosure Statement or any Supplementary Product Disclosure Statement) or in conjunction with any other promotional offer, unless advised in the promotional offer that this discount will apply.
The online discount does not apply to Portable Contents Cover when taken as a standalone policy.
2 Gap Cover does not apply to Portable Contents Cover, Items with a maximum claim limit and Legal Liability.
3Cover for damage caused by storm, bushfire or flood is excluded for the first 48 hours of the policy (exceptions apply). Claim limits and other exclusions apply.
Home Insurance is provided and issued by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is not part of the CBA Group. CBA and its related entities do not sell, issue or guarantee the obligations or performance of Hollard or the products Hollard offers and this insurance product does not represent a deposit with or liability of either CBA or any of its related bodies corporate. If you purchase a Home Insurance policy, CBA is paid a commission which is a percentage of your premium.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination available here.
This information has been prepared without considering your objectives, financial situation or needs. You should, before acting on this, consider the appropriateness of the product to your circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 2423 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG), Key Facts Sheets (KFS), and Financial Services Guide (FSG) by clicking on the links, or by calling 13 2423 for a paper copy.
Hollard is a signatory to the General Insurance Code of Practice, for more information on the code visit www.codeofpractice.com.au.
