Help & support
The result demonstrates continued focus on supporting customers, investing in communities, and providing strength and stability for the broader economy.
Recognising that the rising cost of living is impacting all our customers and many are feeling under pressure, CommBank has increased the support offered to Australians, including a range of tools, tips and financial assistance. This is helping customers save on everyday expenses.
Amongst these is Benefits finder, a tool that uses artificial intelligence to help retail and business customers to find grants, rebates and concessions they may be entitled to. Since inception Benefits finder has connected customers to $1 billion in unclaimed benefits.
We also have a range of partner discounts and deals. For example, last October we began offering retail and business customers discounted 4G and 5G mobile SIM plans through our partner, telecom provider More – helping to take the pressure off a key living expense.
To find out more, visit: commbank.com.au/costofliving
Throughout FY23, we continued to deliver on our strategy of global best digital experiences and technology. A major milestone was the launch of the fifth version of our award-winning CommBank app, which delivered increased personalisation and features including enhanced search and quick links; integration with CommSec; and seamless switching between customers’ personal and business accounts.
More digital milestones in FY23:
Photo credit: Nic Long for Commonwealth Bank