
Help & support
Your safety is our priority. If you’re not feeling safe, please call 000.
CommBank Next Chapter is our commitment to help end financial abuse and support people on their road to long-term financial independence.
Through Next Chapter Innovation, we partner with community organisations to develop practical responses to financial abuse. We know that some of the most effective solutions are shaped by the people closest to the issue, drawing on lived experience, frontline expertise and strong community connections.
Since launching in 2023, Next Chapter Innovation has supported organisations addressing complex and emerging forms of financial abuse, including:
Financial abuse is one of the most common forms of elder abuse. Through Next Chapter Innovation 2026, we’re looking to support practical approaches that help prevent, identify and respond to financial abuse of older people. 1
Next Chapter Innovation 2026 is for eligible organisations developing innovative approaches to identifying, responding or preventing financial abuse of older people.
Before applying, read the Next Chapter Innovation guidelines to understand:
Next Chapter Innovation 2026 is for eligible organisations developing innovative approaches to address financial abuse of older Australians.
Read the Next Chapter Innovation guidelines for the full eligibility requirements.
We’re looking for innovative approaches that help prevent, identify or respond to financial abuse of older Australians.
The guidelines provide more information about the types of initiatives that can be supported.
Applications open on 1 October 2026 and close at 11.59pm AEDT, 2 November 2026.
Refer to the guidelines for information about eligibility, assessment criteria and program requirements.
Since 2023, Next Chapter Innovation has supported organisations working on practical responses to complex and emerging forms of financial abuse.
Explore the work of previous Next Chapter Innovation Partners and the initiatives helping to drive change in communities across Australia.

In an emergency, or if you’re not feeling safe, always call 000.
If you’re worried about your finances because of domestic violence or financial abuse, our dedicated Next Chapter Team can provide free and confidential support and referrals by connecting you with a range of specialist services. This support is available to people of all genders and sexualities.
Contact the Next Chapter Team on 1800 222 387, Monday to Friday, 9am-6pm (Sydney/Melbourne time), excluding public holidays. An interpreter can be arranged to assist you.
If it’s difficult for you to chat over the phone, CommBank customers can contact the Next Chapter Team through online chat (Ceba) in the CommBank app.
For confidential information, counselling and support, contact 1800RESPECT on 1800 737 732 or text 0458 737 732. This is a free and confidential service that is not part of Commonwealth Bank.
If you’re worried about your own behaviour, free and confidential support is available through the Men’s Referral Service on 1300 766 491 or through No to Violence.
Safe & Savvy is our guide to help people avoid scams, fraud, and financial abuse of older people.
Find support from CommBank Next Chapter
Sources:
1Australian Institute of Family Studies, National Elder Abuse Prevalence Study 2021.