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Who else can help?

Deceased estate

There are a range of Commonwealth Bank and non-Bank services that may be able to assist you at this time.

Commonwealth Bank, Deceased Estates Hotline

Our Deceased Estates team are trained to offer their assistance and expertise in relation to settling the CBA accounts and products belonging to the deceased.

  • Call 1800 686 153, 8:30am - 5:00pm Monday to Friday (EST).

Australian Centre for Grief and Bereavement

The Australian Centre for Grief and Bereavement is a not for profit organisation established to provide a range of education, counselling, research and clinical services for those working in and affected by experiences of grief and bereavement.

Australian Funeral Directors Association

This organisation may be able to assist in planning the funeral and selecting a funeral director of your choice.


The Federal Government provides a range of information which may help at this time, such as:

  • where to obtain the Death Certificate
  • organising the funeral
  • what Government assistance may be available and
  • who else needs to be advised

The Law Society in your State

The Law Society can offer advice towards managing an Estate.

Commonwealth Bank Financial Planners

Financial professionals who can provide you with personalised advice.

  • Call
  • (NSW/ACT)          1800 241 996
  • (VIC/TAS/SA/NT)  1800 653 061
  • (QLD/WA)            1800 642 730

Link Market Services Limited

The Bank’s share registrar, Link Market Services Limited can offer assistance with the administration of Estate Securities (such as shares).