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For help with your existing Colonial investment, superannuation and life insurance products.

We will endeavour to respond to your email within two business days.
To protect your security, the following requests cannot be actioned via email:

  • Change of address
  • Transactions on your account or Policy
  • Requests to provide specific details regarding your account or Policy
  • Cancellation of Life Insurance
  • Requests for withdrawal or rollover forms

The Australian Taxation Office provides answers to frequently asked questions for departing Australia superannuation payments.

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For all other enquiries, please complete the following request form.

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Please note, all incoming email messages are monitored by the Bank's network security systems.

Please note that any reply you receive from the Bank will be sent by email. Any email may pass through non-secure channels and could therefore be viewed by an unauthorised third party. By sending us an enquiry through this page you acknowledge the risks inherent in this means of communication and authorise the Bank to reply to your enquiry using the email address supplied by you.