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Things you should know

Make sure you enter the unique reference code exactly as it is written in your email. If you don’t, you may still be switched to online statements.

Our Group Privacy Policy is available on our website at www.commbank.com.au. It contains further information about our information collection and handling practices, including information about how we use and exchange information and when it may be necessary to send information overseas, how you may access your personal information, and information on our complaint handling procedures.

For security reasons, please do not provide any confidential or account specific information. Unencrypted email communications are not secure. By submitting this form, you are agreeing that we may use your information in accordance with our Security and Privacy Policy.