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Your guide to home loan statements

If you have an owner-occupied or investment home loan with one or two borrowers, you can switch to online statements.

  • Manage your finances easily and reduce clutter by going paper free.
  • Easily access, view and download your statements instantly and securely in NetBank anywhere, any time.
  • We’ll send you an email when a new statement is available in NetBank.
Frequently asked questions
  • Log on to NetBank
  • Go to the View accounts tab
  • Select Statements, choose your home loan account and follow the steps

If you’re not registered for NetBank and would like to view your statements online register for NetBank now.

Home Loan statements are provided twice a year, in January and July. If there are specific changes to your loan, such as an interest rate change, or if you switch your loan type, or increase repayments, you’ll receive a confirmation of the change within your ‘Transactions’ listing and the date it occurred.

Here is an example of what your statement looks like and how to understand it.

Image of home loan statement
  1. Statement number - The number of statements issued to you from your home loan start date.
  2. Required repayment amount - The minimum amount you have to pay to ensure your loan is paid off within the agreed term.  If you've chosen to make interest only payments, then 'Interest only' will be shown here.
  3. Interest rate - This shows your current interest rate. If there were any changes during the statement period, they will be shown on the ‘Transaction’ page.
  4. Loan balance - This is the balance owing on your loan at ‘statements end’ date. Please note this is not a 'Payout' figure.
  5. Loan snapshot - A summary of the total debt and credit transactions processed during the statement period.
  6. Estimated loan term - This indicates the estimated remaining loan term based on the monthly repayments being made and assuming the interest rate and repayment amount doesn’t change. If interest only payments are being made, the estimated loan term will not be shown.
  7. Interest - Shows the total interest charge for this financial year.
  8. Special repayments - You can redraw the amount you’re ahead on your loan. Your redraw balance won’t include any payments made towards your next monthly repayment amount, so that your next repayment is always covered. Other factors may impact your redraw balance. Find out more about redraw here. If you have an eligible home loan, you will be able to redraw this money. In NetBank, this amount will appear as "available funds".
  9. Repayment changes (not shown in diagram) - You will only see this message if we need to inform you that your repayments need to increase, so you can still pay off your loan within the agreed term. If you see this message, please remember to check your statement for a letter explaining what you need to do.


If joint borrowers have not nominated one borrower to receive statements and notices on their behalf, separate statements and notices are issued to each borrower even if you live at the same address. You can nominate one borrower to receive statements and notices by completing Sections C and D of the Contract Authority and Nomination to Receive Notices form.

More ways to manage your home loan

If you need to change your home loan type to better meet your needs, we’re here to help. Many of our loans offer the flexibility for you to switch loans or adjust terms.

Learn more

If you’re planning renovations, want to consolidate your debts or simply need extra cash, borrowing additional funds with your existing home loan could be the perfect solution.

Learn more

Discover why your home loan repayments may change, and your options for repayment.

Learn more

To repay your loan within the agreed term or sooner, consider managing your home loan online and opening an interest off-set account.

Learn more

If you’re planning renovations, want to consolidate your debts or simply need extra cash, borrowing additional funds with your existing home loan could be the perfect solution.

Learn more

If you are thinking about selling/refinancing your property or paying out your loan, we can answer any questions you might have about the discharge process and your future banking needs.

Learn more