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Support / Update contact details

Australian mobile number in the CommBank app

    1. Log on to the CommBank app
    2. Tap the help icon in the top right corner
    3. Tap ‘Message us’ to start a conversation
    4. Use the prompt ‘Change mobile number’
    5. Follow Ceba’s prompts to change your number

    We’ll message you back when it’s done, or let you know if we need more info.

    If you have PayID set up to your old number, make sure you update those details in the app too.

    Don’t have the app or have an overseas mobile number? Call us or visit a branch.

Other contact details in the CommBank app

  • You can change your Australian address, landline phone number or email address in the app.

    1. Log on to the CommBank app
    2. Tap the Profile icon in the top left corner
    3. Select ‘Personal details’
    4. Enter your app PIN (if logged on with biometrics)

    Update your details and click Save.

Other contact details in NetBank

  • You can change your Australian address, landline phone number or email address in NetBank.

    1. Log on to NetBank
    2. Go to Profile then select Contact details
    3. We’ll send a NetCode to your phone
    4. Enter the code in NetBank then select Verify
    5. Update your details then select Save. 

    Your details will be updated immediately, and we’ll send a message to your NetBank inbox confirming the change.

    Tip: If you live in an apartment or unit, enter it without symbols (e.g. UNIT 123 456 SMITH ST).

Call us to change your overseas details

  • You’ll need to call us to update your international mobile number or address.

    If you’re calling from overseas on a mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a landline and give them our reverse charges number +61 2 9999 3283.

Update your business contact details