You can appoint someone (must be 18 years or older) to manage your complaint on your behalf, for example, a friend or family member, a legal or accredited representative, or financial counsellor. Generally, we’ll talk to your representative if you authorise us to do so but in some instances, we may need to get more information (such as their accreditation) from them first.
Many people find it hard to read and understand written information. Easy English is similar to plain language in that it’s concise and easy to understand. Our Easy English Complaint Guide (PDF) explains how to make a complaint and what happens if you do.
Type telephone service for people who are deaf, hard of hearing or have a speech impairment.
Relay service for people who are deaf, hard of hearing or have a speech impairment.
For more info, visit the National Relay Service. You’ll need to register with the NRS before using their service.
Voice relay number
Voice relay service for people who have a speech impairment.
If English isn’t your first language, you can access a free interpreter service through Translating and Interpreter Services. This service is provided by the Department of Home Affairs and is available in over 150 languages. You can ask our staff to arrange this service for you at any of our branches or by calling us on 13 2221.