Help and support
Your questions answered
It’s great to know you had a positive experience and our team made something easier, quicker or special for you. Saying “thank you” goes a long way and can make someone’s day.
Tell us about your experience so we can make sure the person or team you’re complimenting hears about it, and gets the recognition they deserve.
Give a compliment
If you experience a problem, or you're dissatisfied in any way, it’s important we hear about it. We’ll take your complaint seriously and work with you to address your complaint quickly, in a fair and transparent way.
The fastest way to have the problem resolved is to visit your local branch or call our complaint team 24/7. Any of our staff can help you.
Most complaints can be resolved in days. If there is a delay or the issue is more complex we’ll keep in touch regularly.
CBA Group Customer Relations
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Sydney, NSW 2001
If you’re unhappy with the way we’ve handled your complaint, you can contact our Customer Advocate or lodge a dispute through an external dispute resolution scheme:
Financial Ombudsman Service (FOS)
Phone: 1800 367 287
Website: www.fos.org.au
Or
If your complaint is about a superannuation fund, annuity or retirement savings account, contact:
Superannuation Complaints Tribunal (SCT)
Phone: 1300 884 114
Website: www.sct.gov.au