Help & support
If there’s something we can improve, or you're not satisfied with our products, services, staff, complaint handling process, or how we handle your Consumer Data Right (CDR data), it's important we hear about it so we can make things right. We’ll take your complaint seriously, work with you to address your complaint and try to find a solution that's fair and reasonable. At all times, we follow our complaint handling principles.
There are a few ways to make a complaint:
Please tell us:
Find out more
We love to hear about your positive experiences and when someone in our team makes things easier, quicker or special for you. We’ll pass on the compliment and make sure we keep up the good work.
CBA Group Customer Relations
Reply Paid 41
Sydney, NSW 2001
There's no need to use a stamp - we'll pay for the postage.
Message us in the CommBank app, see how
National Relay Service
For more info, visit the National Relay Service
If you have a complaint relating to an Investment, Superannuation and/or Pension product provided by CFS:
Call 13 13 36
8am – 7pm AEST Monday to Friday (Sydney/Melbourne time)
If you have a Relationship Manager working with you for your Business, Institutional, Premium or Private Bank accounts, please contact them or your Private Banker in the first instance.
Call: 13 2423 (8am-8pm Mon to Fri, 8am-5pm Sat Sydney/Melbourne time)
8am-6pm, Mon-Fri (Sydney/Melbourne time)
1800 805 605 from Australia
+61 2 9687 0756 from overseas1
Call 1300 913 575 Monday – Friday, 8am – 8pm (Sydney/Melbourne time) or visit https://petsure.com.au/our-complaints-process/
Get instant answers from Ceba our virtual assistant, or connect with a specialist who can message you back. You’ll need notifications for the CommBank app turned on so you know when you’ve received a reply.
1 When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our number.
