Ways to get support

Search FAQs

Get quick answers to frequently asked questions (FAQs) when you search CommBank support.

Search FAQs

Chat to Ceba

Ceba, our virtual banking assistant, can answer general enquiries or point you in the right direction if you need to speak to a human.

Chat to Ceba by tapping on the chat icon in the CommBank app (on your phone) or clicking it in NetBank (on your desktop). 

More about Ceba

Click to call

Got the CommBank app? When you call us through the CommBank app, you’ll:

  • Fast-track your call by skipping the security questions and selecting what you're calling about
  • See the expected wait time
  • Get connected to the right person

Tell me more

Call us

Want to fast-track your call and see the expected waiting time? Use the CommBank app to call us. Show me how

If you don’t have the CommBank app, you can call our Australian-based team on 13 2221 from 6am to 10pm (or +61 2 9999 3283 if you’re overseas1).

Some enquiries we can answer at any time. Tell me more

Accessibility services

Enabling people who are Deaf, hard of hearing or have a speech impairment to make and receive phone calls.

TTY number

Type telephone service for people who are Deaf, hard of hearing or have a speech impairment.

Call 133 677 then ask for 13 2221

Voice Relay number

Voice relay service for people who have a speech impairment.

Call 1300 555 727 then ask for 13 2221

SMS relay

Relay service for people who are Deaf, hard of hearing or have a speech impairment.

Text 0423 677 767

For more info, visit the National Relay Service

Interpreter services

If English isn’t your first language, you can access a free interpreter service through Translating and Interpreter Services (TIS). This service is provided by the Department of Home Affairs and is available in over 150 languages. You can ask our staff to arrange this service for you at any of our branches or over the phone.

Personal banking

Call 13 2221 any time for:

Lost, stolen or damaged cards

Lost and stolen cards: Call 13 2221 any time

Damaged cards: Call 6am - 10pm

Overseas? Call +61 2 9999 3283

You can also lock, cancel or replace your card online or order an overseas emergency replacement.

Financial hardship

Call 1300 720 814 or email Financial hardship

8am - 9pm, Mon - Fri
9am - 2pm, Sat
(Sydney/Melbourne time)

Home loans

Call 13 2224

8am - 8pm, any day

Book an appointment instantly with a home lending specialist at a time and place that suits you: 

Personal loans

Call 13 1431

8am-8pm, 7 days a week

(Sydney/Melbourne daylight savings time)

CommBank Awards

Call 13 1661 or email CommBank Awards

8am - 8pm, Mon - Fri
(Sydney/Melbourne time)

You can also find out more about The Awards Program online

 

Colonial First State

Call 13 1336 or email Colonial First State

8am - 7pm, Mon - Fri
(Sydney/Melbourne time)

Estate Settlement and Support

Call 1800 686 153

8.30am - 5pm, Mon - Fri
(Sydney/Melbourne time)

You can also visit the Estate Settlement & Support website

Essential Super

Call 13 4074 or email Essential Super

8am - 7pm, Mon - Fri
(Sydney/Melbourne time)

SMSF

Call 1800 138 363
8.30am to 5.30pm, Mon-Fri (Sydney/Melbourne time)

Contact our SMSF Specialist Team

Commonwealth Financial Planning

Call 1800 138 713
8.30am to 5.30pm, Mon-Fri (Sydney/Melbourne time)

Make an appointment with a financial planner

Locate your nearest financial planner

Business banking

General enquiries

Call 13 1998 any time

Overseas? Call +61 2 9009 0593

You can also locate your local Business Banker

Merchant services

Existing merchant customers:
Call 1800 230 177 any time

Merchant application enquiries:
Call 1800 730 554 8am - 9pm, Mon to Fri and 9am - 3pm Sat (Sydney Melbourne time)

Overseas? Call +61 2 9009 0593

Agribusiness

Call 1300 772 968 any time 

You can also email Agribusiness or request a call back

 

International business

Call 1300 654 133

8:30am - 5:30pm, Mon - Fri
(Sydney/Melbourne time)

Car & equipment finance

Call 1800 277 387

8am - 8pm, Mon - Fri
(Sydney/Melbourne time)

You can also locate your local Business Banker

Business credit cards

Business credit cards

Call 13 2221

Overseas? Call +61 2 9999 3283


Corporate and Business liability business credit cards

Call 13 1576 any time

Overseas? Call +61 2 9009 0593

CommBiz

Call 13 2339 any time or email CommBiz Support

Overseas? Call +61 2 9009 0593

CommBiz IPFX

Call 1300 222 339 or email FX Centre

8am - 6pm, Mon - Fri
(Sydney/Melbourne time)

Business Financial Assistance

Call 13 26 07 any time

Find out more about our Coronavirus support.

Insurance

Home & Car Insurance

Claim online or call 13 2423

Home insurance: Claim online
Car insurance: Claim online

Overseas? Call +61 2 9633 9391 

8am - 8pm, Mon - Fri
8am - 5pm, Sat
8am - 5pm Sun (claims only)
(Sydney/Melbourne time)
24 hours a day for emergency claims

Health Insurance provided by AIA Health

Call 1800 943 010

8am - 6pm, Mon-Fri (Sydney/Melbourne time)

Life Insurance and Income Protection provided by AIA 

Call 1800 491 588

9am - 5pm, Mon - Fri
(AEST/AEDT)

Loan Protection, Simple Life and CreditCard Plus

Call 13 3982

Overseas? Call +61 2 9115 0004

8am - 6pm, Mon - Fri
(AEST/AEDT)

Mortgage Protection

Call 1800 617 980

AIA Australia Tailored Protection purchased via a financial adviser

Call 13 1056

Overseas? Call +61 2 9115 0004

8am - 6pm, Mon - Fri
(AEST/AEDT)

For any other AIA Products

Call 13 2015

8.30am – 6pm, Mon-Fri
(AEST/AEDT)

CommSec

General enquiries

Call 13 1519

Overseas? Call +61 2 9115 1417

8am - 7pm, Mon - Fri
(Sydney/Melbourne time)

International Securities

Call 1300 361 170

Overseas? Call +61 2 9115 1531

24 hours US trading days

Options

Call 1800 245 698

Overseas? Call +61 2 9115 2990

8am - 5:30pm, Mon - Fri
(Sydney/Melbourne time)

Margin Lending

Call 13 1709

Overseas? Call +61 2 9115 1402

8am - 6pm, Mon - Fri
(Sydney/Melbourne time)

Direct Funds

Call 13 1520

8am - 5pm, Mon - Fri
(Sydney/Melbourne time)

Things you should know

1 When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our number.