What is it?

Click to call is a simple way to call us when using the CommBank app. Just tap on the topic you need to call about from the simple menu and you’ll get connected directly to the right person, so there’s no need to listen to the automated questions. 

Features & benefits

Choose why you're calling

Just choose from the menu in the app to let us know what your question is about before you even call, skipping the automated questions.

See the wait time

Before you call we’ll let you know how long you might need to wait on hold. If your question can be answered quickly in the app we’ll let you know that too.

Speak to the right person

As we'll know what you’re calling about, you’ll be connected to the right person to help you straightaway.

Skip the security questions

Your identity is confirmed in the app, so we'll know it's really you who's calling and be ready to help you as soon as you're connected.

How it works

  1. Log on to the CommBank app
  2. Tap the menu in the top left corner
  3. Go to Help, then tap Contact us
  4. Choose what you'd like to call us about

Get the CommBank app