What is the online switching tool and how does it work?

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Last updated 28 February 2014


Q. What is the online switching tool?
It's an online tool to make switching your regular payments, e.g. direct debits, direct credits and salary payments, to your Commonwealth Bank account(s) easier.

Q. How does the online switching tool make it easier switching regular payments to the Commonwealth Bank?
This service generates a range of letters that you can send to the businesses with which you have regular payments. These letters notify the businesses that you have a new bank account. You need to print the letters, sign them and send them to your nominated businesses.

Q. What do I need to do before I use the online switching tool?
You'll need to follow these simple steps:
1. Complete the details of your banking arrangements, including your previous and new account details.
2. Identify the regular payments set up on your account and create a contacts list.
3. Print, check, sign and send the letters generated to the businesses nominated.

Q. If I make a mistake with the online switching tool, can I change what I have done?
Should you make a mistake, e.g. incorrectly enter the details of your new account, you can make changes once all the information has been entered. Just click on the "edit details" button.

Q. When I print the letters (using HTML) from the online switching tool, a header and footer (page URL) appears on the page. How can I remove this?
If you are using Microsoft Word, the header and footer will not appear on your page print out. If you do not have access to Microsoft Word, you can edit the HTML page so they do not appear. Follow the instructions below to remove the header and footer:

  • If you are using Internet Explorer, select the 'File' option from the menu bar, then 'Page Setup'. In the selection 'Header and Footer', remove the text that appears in both fields and click 'OK'. 
  • If you are using Netscape, select the 'File' option from the menu bar, then 'Page Setup'. In the section 'Header and Footer', uncheck both boxes and click 'OK'.

Q. What do I do with the printed letters from the online switching tool?
You need to read the letters and ensure all the information is correct. Once you are comfortable that the letters are accurate, you/all signatories need to sign each letter and then post them to the relevant businesses.

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