What happens when my Travel Money Card expires?
Last updated 30 September 2016
Your Card Expiry Date is printed on the front of your card. Once your card expires, you can no longer use your card for purchases or cash withdrawals. Once your card has expired for 12 months, you will no longer be able to access your account on the CommBank app or NetBank. Within 6 months prior to the Card Expiry Date and up to 12 months after the Card Expiry Date, you may request to:
- Renew your Travel Money Card and your balance will be automatically transferred to your new cards for free. Travel Money Cards are not reissued automatically upon expiry, so you must request new cards. The new cards are valid for another three years for you to use on future trips and online shopping. You can request new cards in the CommBank app, NetBank, at any CommBank branch or by calling us on 1300 660 700 or +61 2 9999 3283 from overseas (reverse charges accepted).
- Transfer1 your balance to a CommBank transaction account and your funds will be available in your account in real time. You can do this by logging on to the CommBank app or NetBank and going to the Transfers & BPAY® tab.
- Close your Travel Money Card and transfer1 your balance to any account by visiting a CommBank branch.
When you ask us to reissue an expiring or expired MasterCard Travel Money Card, your existing MasterCard Travel Money Card will stop working immediately.
1We will transfer it for you at the retail foreign exchange rate that is current at the time of the transfer. If you do not redeem your balance within seven years of your Card Expiry Date, any credit balances are transferred to an unclaimed monies fund (balances over a prescribed amount go to the Commonwealth Government’s unclaimed monies fund where it may earn interest; balances below the prescribed amount will not earn interest). You may lodge a claim for funds at any time by visiting any CommBank branch. Refer to the Travel Money Card Product Disclosure Statement and Conditions of Use for further information.