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We're having trouble opening the CommBank app from your device

This might be because:

You haven't installed the app yet
You haven't updated your app to the latest version
Your device might be blocking external pop-ups
You're on a desktop

How to message us on your device

To chat to our virtual assistant or connect to a specialist:

1. Open the CommBank app

2. Tap the question mark in the top-right corner of your screen

Don't have the app?

Need help?

Learn how to message us from the app

Update your app to the latest version

To chat to our virtual assistant:

1. Log on to NetBank

2. Tap the Help icon in the top-right corner of your screen

Log on to NetBank

We're here to help