Help & support
Report fraud via the Australian Cyber Security Centre. Reports may be referred to the police for possible investigation.
If your card details have been shared, you'll need a new card. You can lock your old card instantly and request a new one via NetBank or the CommBank app.
Change your passwords and PINs straight away if you suspect your security has been compromised. Change these regularly as a preventative measure.
With SavvyShield you can place a temporary ban on your Experian Credit Report to protect it from fraudulent activity. Learn more about SavvyShield.
Contact IDCARE on 1800 595 160 or via www.idcare.org. IDCARE is a free, Government-funded service that provides support to victims of identity crime.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. The information provided on this page has been compiled by CommBank to educate you on ways to minimise the likelihood of being victim to fraud or experience unauthorised transactions on your accounts, and where to seek help if you believe either of these have occurred.