What’s digital fraud?

Unfortunately, there are many types of digital fraud, and fraudsters don't discriminate. This means that you need to stay vigilant and educate yourself to avoid falling victim. The following outlines the most common types of digital fraud seen by the CommBank Digital Fraud team. 

  • Phishing activities aim to manipulate you into something that you normally wouldn’t do, such as click on a link, open an attachment, reveal personal information or transfer money. You may occasionally receive suspicious emails, SMS messages or phone calls claiming to come from CommBank that ask you to:
  • Follow links and click through to fraudulent websites
  • Update personal details
  • Log on to NetBank via a link in an email

If you’ve received a phishing email and acted on the request, you may have been a victim. Message us in the CommBank app or contact us to report suspicious activity on your account. If you’ve received an email or text and haven’t followed through on the instruction, email us a copy of the phishing email/SMS to hoax@cba.com.au

  • Malware includes viruses, software, or attachments designed to target online banking on computers or mobile devices to redirect transactions without your knowledge
  • Porting is the transfer of your mobile phone number from one service provider to another. Once the fraudster has access to your messages, they can retrieve one time passwords and make payments via your online banking
  • Identity takeover is the action of taking over your identity to access your current banking or create new bank accounts and loans. This usually involves obtaining a full name, date of birth, and address and passing identity verification over the phone to update NetBank login details

What trends are we seeing?

  • Over the last year, the Digital Fraud team has seen a rise in:

    • Fraudulently registered CommBank apps used for cardless cash transactions
    • Identity takeover as a result of phone porting with large payments then processed in NetBank
    • Phishing events where customers respond to an SMS or email they believe are from CommBank

How to protect yourself

    • Do not click any links or download any attachments from unknown email senders
    • Do not click on links that are provided in an SMS
    • Do not disclose your NetBank or banking details to a third party

Suspicious activity on your account?

Message us immediately if you're worried about the security of your account. Our virtual assistant Ceba can help or securely connect you to a specialist.

How to message us

Get help

Things you should know

  • As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. The information provided on this page has been compiled by CommBank to educate you on ways to minimise the likelihood of being victim to fraud or experience unauthorised transactions on your accounts, and where to seek help if you believe either of these have occurred.