Help & support
If you receive a message claiming to be from a postal delivery service requesting you click on a link for an undelivered package or to rearrange delivery, do not click on any links and delete the text.
Scammers are sending texts that appear to be from postal delivery services. These messages contain links to websites impersonating postal delivery services and ask you to input information such as your NetBank ID, password, card details and NetCodes to pay for a redelivery fee. If you receive a message like this, don’t click the link or share your personal information. If you need to check the status of a delivery you have requested, you could instead use the secure app provided by your postal delivery service or refer to their website for more information.
Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Send us a copy or screenshot if you receive a hoax email or SMS.