Help & support
Not sure if something is a scam? With his down-to-earth humour, Jimmy Rees helps make talking about scams feel less awkward and easier to start. Watch how a simple conversation could help you spot the signs sooner.
Some resources to help support you having these conversations.
From "Hey Mum" texts to password vulnerability, here are some scams Australians are learning to avoid.
A simple conversation about scams using this guide could help you uncover red flags you might otherwise miss and stop a scam in its tracks.
Watch how a simple conversation could help spot red flags and protect your business.
Scammers often target businesses through urgency and trust. Help build a culture where employees verify requests, feel safe to speak up and act early.
Scammers gain your trust by developing a relationship that seems genuine. Often meeting online, you may believe you’re speaking with a romantic partner, friend or relative. However, their true goal is to steal money or personal information – sometimes even building trust with gifts before asking for money months later.
Tip: Never send money or gifts to someone you only know online.
Scammers may pretend to be from organisations like banks, technology companies or government agencies. They might call, email or even visit your house in person, asking for identification documents, cards, cash, PINs, passwords or cheques.
Tip: CommBank will never ask for banking information like your NetBank passwords, PINs or NetCodes and we’ll never visit you to ask for cards or cash. If you’re unsure, stop communication and contact us for help.
Scammers entice you with the promise of high returns, often involving cryptocurrency, term deposits or other investment opportunities.
Tip: If an investment opportunity seems too good to be true, it probably is. Double check any investment opportunities with a trusted financial advisor.
A scammer may contact you, pretending to be from a well-known company and attempt to access your accounts or device. They usually ask you to download software on your computer or mobile device to gain control.
Tip: If you receive an unexpected phone call, text or email about your computer and are asked to provide remote access, hang up or delete it immediately – even if they mention a well-known company.
If something doesn't feel right, remember: Stop. Check. Reject.
If a call, email, text or social media post seems off, stop and take a breath so you can think clearly. Scammers often pressure you to act immediately.
Get a second opinion. Talk to someone you trust, like a family member, friend or colleague, and contact the organisation using official details. A quick conversation could help uncover red flags you might otherwise miss.
Take action to protect yourself. If you’re unsure, hang up on the caller and block the number, or delete the email or message.
If you receive a suspicious call or message claiming to be CommBank, here's what to look out for.
If you’re contacted about access to your devices, hang up or delete the message immediately.
If you think you’ve been scammed, follow these steps to help protect yourself or a loved one.
Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Send us a copy or screenshot if you receive a hoax email or SMS.
