Keep in mind

  • Online statements are free
  • Easy to save, print and email statements
  • Online statements are kept for up to 7 years - check them in NetBank and the CommBank app anytime (we'll email you when a new one is available)
  • Closed an account? Your online statement is kept for up to 2 years
  • Got a joint account? You both need to be registered for NetBank and have a valid email address

Note: Home loan and personal loan joint account holders both need to opt in for online statements before this is actioned.

CommBank app

  1. Log on to the CommBank app
  2. Tap View accounts
  3. Choose an account then tap the setting cog 
  4. Enter your CommBank app PIN (if prompted)
  5. Tap Statement preferences then Online. Scroll down to Next Button 
  6. Tap confirm if your email address is correct or edit if you need to
  7. Log off when finished


  1. Log on to NetBank
  2. Choose Settings then Statement preferences in Accounts
  3. Choose an account then click Online
  4. Tap Confirm if your email address is correct or edit if you need to

Things you should know

The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. The CommBank app is available on Android operating systems 4.4+ and iOS operating system 9.0+. Terms and conditions are available on the app. NetBank access with NetCode SMS is required. Full terms and conditions available on the CommBank app.