Keep in mind

  • Online statements are free
  • Easy to save, print and email statements
  • Online statements are kept for up to 7 years - check them in NetBank and the CommBank app anytime (we'll email you when a new one is available)
  • Closed an account? Your online statement is kept for up to 2 years
  • Got a joint account? You both need to be registered for NetBank and have a valid email address


For joint accounts: Both account holders need to opt in for online statements.

For joint home loans and personal loans: If one account holder opts in, the other account holder will receive an email and NetBank message asking them to approve the change in NetBank.

CommBank app

  1. Log on to the CommBank app
  2. Tap View accounts
  3. Choose an account then tap the settings cog 
  4. Tap Statement preferences (you may be asked to enter your CommBank app PIN)
  5. Tap Online and scroll to the Next button 
  6. Tap Confirm if your email address is correct (or edit)


  1. Log on to NetBank
  2. Choose Settings then Statement preferences in Accounts
  3. Choose an account then click Online
  4. Click Confirm if your email address is correct (or edit)

Things you should know

The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. The CommBank app is available on Android operating systems 4.4+ and iOS operating system 9.0+. Terms and conditions are available on the app. NetBank access with NetCode SMS is required. Full terms and conditions available on the CommBank app.