Help & support
Choose from more than 30 currencies, including USD, EUR, GBP, NZD and JPY. You can purchase different currencies in a single order.
You don’t need to be a CommBank customer to order online. Order today to lock in the exchange rate and pay in AUD using BPAY.
Your online order will be ready for pick up in 5 business days. Choose a convenient time to pick up your order at your chosen CommBank branch. Make sure to bring your ID when you come in.
CommBank customers can also visit select CommBank branches to buy or sell the following currencies: USD, EUR, GBP, NZD, JPY, CAD, SGD, HKD and CNY (subject to availability).
Use our foreign exchange calculator to check CommBank’s exchange rates and expected conversions. For example, calculate expected conversion for AUD to USD or vice versa before you place an order.
Anyone can order online, with over 30 currencies available. Simply click and collect from your nominated CommBank branch at a time that suits you.
If you’re a CommBank customer, you can buy or sell up to 9 currencies over the counter at select CommBank branches
Which currencies can you buy or sell in-branch?
Currencies are subject to availability. If any of the above 9 currencies aren’t available at your chosen branch, we'll place an order for the currency to be delivered to the branch within 5 business days.
Use the CommBank branch locator to find branches that service foreign cash requests. Remember to filter branches by the ‘Foreign cash’ option.
Have any leftover foreign currency notes after your overseas trip?
The online Foreign Cash service is delivered by our partner Travelex3. Once you have submitted an order and made payment, it cannot be changed or cancelled.
If you no longer need your foreign currency order you can sell the following foreign currency notes at select CommBank branches: USD, EUR, GBP, NZD, JPY, CAD, SGD, HKD, CNY. View our current foreign exchange rates (refer to the ‘Change foreign cash’ column for our sell rates). This service is only available to existing CommBank customers.
Selling foreign currency to CommBank will incur a 1% service fee (minimum $10 per transaction). Any commission, fees, or taxes that you paid on your original Online Foreign Cash order will not be refunded.
Use the CommBank branch locator to find branches that will accept foreign cash. Remember to filter branches by the ‘Foreign cash’ option.
If you need to contact Travelex, call 1800 815 947. Make sure you have your reference number handy.
View our current foreign exchange rates.
Yes, CommBank charges a 1% transaction fee (minimum $10 per transaction) for both online and in-branch transactions.
No, Foreign Cash orders are packed as a mix. You’ll receive a mix of small and large value notes, depending on availability.
Some countries have restrictions on the import and export of local and foreign currencies. Before placing an order, we recommend that you visit official government websites, including those of your destination countries, or contact their consulates for more information.
For online orders, you can order a minimum of AUD$500 and maximum total value of AUD$10,000 of all available foreign currency transactions in any 24-hour period. Orders are also limited to a maximum of AUD$20,000 over a 21-day period.
If you’re a CommBank customer, you can sell USD, EUR, GBP, NZD, JPY, CAD, SGD, HKD and CNY currencies at select CommBank branches. Check our CommBank branch locator to find branches that can buy back foreign currency banknotes. Please note we’re unable to buy back foreign currency coins.
Yes, you don’t need to be a CommBank customer to place an online order.
No, this service is available only for CommBank customers.
If you’re a CommBank customer, you can buy up to 9 currencies over the counter at select CommBank branches. Check our CommBank branch locator to find branches that sell foreign currency. Remember to filter branches by the ‘Foreign cash’ option.
When you make an online order, you purchase foreign currency and lock in the retail foreign exchange rate at the time of the conversion when the order is submitted. By doing this, you won’t be impacted by any changes to the exchange rate after the conversion has taken place.
Your online order will be ready for collection in 5 business days if you place your order and payment is received before 2.30pm (Syd/Melb time). Business days are Monday to Friday, excluding Public Holidays and Bank Holidays in New South Wales. An additional business day is needed for orders made after 2.30pm (Syd/Melb time).
Yes, during the online ordering process, you’ll be asked to choose a CommBank branch to collect your online order. You can nominate any of our CommBank branches for your collection.
You can order your Foreign Cash up to 21 calendar days in advance.
In addition to Foreign Cash, you can also use the CommBank Travel Money Card for your next overseas trip.
You can load up to 16 currencies with a maximum value of AUD$50,000 or foreign currency equivalent on the Travel Money Card to shop online, in-store or over the phone, wherever Visa is accepted.
You can manage your travel budget and access extra card security features in the CommBank app or NetBank.
Things you should know
1 Subject to branch stock availability
2 If you choose to pay by credit card, your card issuer may charge you a cash advance fee which will be shown separately on your credit card statement
3 The Commonwealth Bank of Australia (ABN 48 123 123 124 ; ACN 123 123 124) ("Commonwealth Bank") acts as a distributor for the Foreign Currency Notes service, which is provided by Travelex Limited ABN 36 004 179 953 AFSL 222444. Commonwealth Bank is not responsible for and does not guarantee this service.
Fees and charges apply. As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. View our Financial Services Guide (PDF).
® Registered to BPAY Pty Ltd. ABN 69 079 137 518
