Frequently Asked Questions

Have a question about your application, our process or what happens next? Here are some of the most commonly asked questions about applying for a role at CommBank.

If you can't find an answer here, please get in touch

Q. What is the standard recruitment process?

A. The recruitment process will be different for each role. Typically, the Talent Acquisition Partner will review your resume against the criteria for the role you’ve applied for.

If you meet the criteria for the role you’ll be asked to complete a phone screening and/or an online assessment. You may then be asked to attend a series of interviews or an assessment centre to assess your knowledge and cultural fit. If you’re successful for the role, you’ll need to complete background checks before receiving an offer.

Q. I’ve submitted my application for a role online, when will I hear more?

A. Once you’ve applied for a role online you should receive an automated email confirming that we have received your application. Once the role is closed, you will be contacted by the Talent Acquisition team within two weeks.

If you don’t receive a confirmation email of your application within 24-48 hours of your application being submitted, check your junk folders and set us up as a known email address (donotreply@cba.com.au), so you don't miss out on important correspondence throughout the recruitment process.

Top
Timeframes and feedback

Q. How do I apply for a position I have seen advertised?

A. All candidates need to submit their application online.

Q. The advertised role is part time, however I’m really interested in a full time position. Should I still apply for the part time role?

A. We regularly have both full time and part time opportunities available. If you can’t find the perfect role for you right now, you can set up a job alert for roles that match what you’re looking for.

Q. I can't find anything I am interested in at the moment. Can I send my resume somewhere so that I can be considered for future roles when they come up?

A. If you haven’t found the perfect role for you advertised right now, don’t worry! We have new roles available all the time. We recommend setting up a job alert so that you receive an email notifying you when an opportunity comes up that matches your skill set.

Q. The role that I have applied for is not in the same state where I live. Where can I leave information for my preferred location?

A. We have a wide range of roles in many locations. You can note your location preferences in your application and on your resume. You can also set up a job alert so that you can be notified about opportunities in your preferred location.

Q. I have submitted my application, but how do I upload a new resume?

A. You can log into your profile at any time and upload a new resume (Please note, your resume will update across any pending applications). If you have any questions about this, please call HR Direct on 1800 989 696.

Q.  I am having trouble uploading my application. What do I do?

A. Please call HR Direct on 1800 989 696 and a member of the team will assist you and advise you of the next steps.

Q. Should I write a cover letter or is my resume enough?

A. If you’d like to give us some extra information outside of what’s on your resume, you can submit a cover letter, however it’s not mandatory.

Q. Will I need to provide my university transcript at any point?

A. Depending on the role you are applying for, you may need to provide a university transcript. If this is the case, your Talent Acquisition Partner will let you know during the recruitment process.

Q. How long will my details/application be kept on file?

A. In accordance with the privacy declaration that you signed prior to registering, your details will be kept on file indefinitely. Should a suitable position arise, the relevant Talent Acquisition Partner may contact you to discuss the opportunity further.

Q. How do I find overseas vacancies and keep on top of roles based internationally when they become available?

A. We have a wide range of roles in many locations. All opportunities are listed on our careers site. You can set up a job alert and filter to your preferred location to receive an alert when these opportunities become available.

Q. I am interested in more than one position, should I apply for them all?

A. You are welcome to apply for more than one position. We advise that you check that you meet the eligibility criteria for each job you apply for.

Q. An agency has told me that they have submitted my details for a particular job but I do not wish to be represented by them, what do I do?

A. Please contact HR Direct on 1800 989 696 who will investigate the matter for you.

Q. I have changed my mind and would like to withdraw my application. Will this show on your system and will this go against me in future?

A. Your profile will show that you have withdrawn your application, however it won’t affect any future applications that you submit to us.

Q. I am having trouble logging in to my profile, what can I do?

A. Reset your password by clicking ‘Don’t know your password.’ Your login is your email address that you used to register your applicant profile.

If you are unsure about what email address you have used, please contact HR Direct on 1800 989 696.

Q. Where do I find the application closing date?

A. The application closing date can be found on the job advertisement.

Q. I can’t find a job on the website anymore, where has it gone?

A. If a job advertisement no longer appears on the website, it means the role has been filled by a successful applicant and the job is now closed. You can set up a job alert for future roles to let you know when the right opportunity for you becomes available.

 

Top
Our process rule

Q. Will I be compensated for travelling expenses to attend an interview?

A. It depends on where you are being interviewed. Please reach out to your Talent Acquisition Partner for details.

Q. I am coming in to meet a manager for an interview. What should I wear?

A. We always recommend that you wear corporate attire for any interviews you attend. Sometimes, there may be less formal dress codes in certain areas of our business. Your Talent Acquisition Partner will make you aware of any different dress codes.

Q. How many interviews can I expect?

A. The number of interviews that you are invited to will depend on the role you are applying for. Your Talent Acquisition Partner will advise you as your application progresses.

Q. What type of interview should I prepare for?

A. Interviews are always a bit nerve racking, but don’t stress. Your Talent Acquisition Partner will give you some tips on what to expect in your interview in advance so that you have plenty of time to prepare. You can also check out the application tips page on our website. 

Q. If I am running late or cannot attend an interview who do I notify and how?

A. Call or email the Talent Acquisition Partner or Talent Acquisition Coordinator you have been dealing with. You will find their details on your interview confirmation email. If you are unable to get hold of either of them please call HR Direct on 1800 989 696.

Q. I’ve been asked to complete a digital interview, what does that mean?

A. A digital interview is just like a video call, and is an opportunity for you to tell us what can’t be put into words on your resume. You’ll be looking at pre-recorded questions, the responding to the frontward facing camera on your computer or mobile device. Prepare for it the same way you would prepare for a face to face interview. Click here for more information on digital interviews.

Q. I made an error while recording my digital interview, have my answers been saved?

A. Please call or email the Talent Acquisition Partner you have been dealing with. If you cannot get hold of them please call HR Direct on 1800 989 696.

Q. My computer/ internet blacked out while I was completing the digital interview – do I have to start again? 

A. Please call or email the Talent Acquisition Partner you have been dealing with. If you cannot get hold of them please call HR Direct on 1800 989 696.

Q. I haven’t completed the digital interview within the time frames that was given. Can I still complete it?

A. Please call or email the Talent Acquisition Partner you have been dealing with. If you cannot get hold of them please call HR Direct on 1800 989 696.

Q. I was unsuccessful at interview/assessment centre stage. How long until I can re-apply for another role?

A. You can apply immediately. Generally, we recommend that you consider the feedback you received before you re-apply.

 

Top

Q. The testing stopped half way through the online assessment. What do I do now?

A. Please call the SHL Hotline on 1800 091 846.

Q. I haven't completed the online assessment within the 48hours that was given. Can I still complete it?

A. Please call the SHL Hotline on 1800 091 846.

 

Top
Online testing

Q. I have received an email from a company called Equifax. What is this in regards to?

A. Equifax is our background checking service. Our recruitment process requires you to complete applicable background checks before starting in your role. To start these checks you’ll need to follow the instructions on the email you have received from Equifax. Please contact your Talent Acquisition Partner if you have any queries.

Q. Who are the ideal referees I should provide?

A. If applicable, the hiring manager or our Talent Acquisition team may ask you to provide professional references – it’s preferable that the referee details supplied are at manager/supervisor level. The reference check will be completed once we receive your consent. If we need any more reference checks, we’ll be in contact with you. 

Q. I don’t want my current manager to know I am looking for a job. Can I provide someone else as a reference?

A. We do prefer that the referee details supplied are at manager/supervisor level and a previous manager will do. If you’re still not sure, have a chat with your Talent Acquisition Partner.

Q. I have completed an online assessment. Can I have a copy of the results?

A. Please contact your Talent Acquisition Partner if you would like to discuss the results of your online assessment.

 

Top
Offer stage

Q. Where should I send my contract and legal documents?

A. Please send these directly to Remuneration Services - Level 21, 150 George Street, Parramatta NSW 2150.

Q. I have applied for a fixed term contract position. Do I still receive employee benefits?

A. On a fixed term contract, you would be eligible for most of our employee benefits. Please contact HR Direct on 1800 989 696 if you would like to know specifically what benefits your employment type receives.

Q. I have applied for a fixed term contract role. Do I still have sick leave and annual leave entitlements?

A. If you have applied for a fixed term contract, you will be eligible for leave.

Q. I don’t want to provide my current remuneration before I meet someone for interview.  Is this OK?

A. It’s completely up to you if you would like to disclose your current remuneration prior to your interview. However, it is recommended that you have this conversation with your Talent Acquisition Partner before the interview so that we can understand what your expectations will be and whether or not we will be able to meet them.

Q. I am going on annual leave shortly after I apply. Can I note this somewhere?

A. If you are going away on leave, you are welcome to leave a note on your profile with your preferred contact details while you’re away.

Q. How do you treat my personal information and is it safe?

A. All of your details are held confidentially within our Applicant Tracking System and adhere to the most recent Australian Privacy Legislation.

Q. How can I remove job alerts that are not suitable for me?

A. In your job alerts email you will find an unsubscribe button that you can click on to change and/or remove your job alerts.

Q. What is the quickest way I can contact you?

A. HR Direct (1800 989 696) is the best first point of contact for general enquiries. If you are already in contact with a Talent Acquisition Partner regarding a specific role, please continue to speak with them.

Q. Do you offer a relocation package?

A. CommBank may offer relocation assistance depending on the role and eligibility. Please speak to your Talent Acquisition Partner for more information.

Q. Do you offer sponsorship for overseas candidates?

A. CommBank may offer sponsorship to overseas candidates depending on the role type and eligibility. Please speak to your Talent Acquisition Partner for more information.

Q. I am interested to hear about CommBank’s position on diversity and inclusion and any initiatives the Group is involved in. Please can you tell me more?

A. Yes, we have lots of information available about our approach to diversity and inclusion.

Q. If I don’t know who my Talent Acquisition Partner is, who do I contact?

A. You are welcome to contact HR direct on 1800 989 696 who will assist with getting you in touch with the Talent Acquisition Partner assigned to your role.

Q.  There’s no salary information on the job advertisement I’m interested in. How do I find out what the salary is?

A. The salary will be discussed with the successful applicant and is based on the level of responsibility of the role. If you are successful in progressing through the initial resume review you will have the opportunity to discuss salary expectations with your Talent Acquisition Partner.

Q. I’ve applied for a part time/ shift role. What do my days and hours look like?

A. If you are successful for a phone screen, please discuss availability expectations with your Talent Acquisition Partner.

Q. I know someone who works at CommBank. Can they refer me for a role?

A. Yes, you can be referred for a role if you haven’t worked for CommBank in the 6 months prior to submitting your application. You can apply for any role through our application page, just make sure you enter your referee’s name and email address into your online application in the ‘Referral Details’ section so that your referral is captured correctly.

 

Top