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Frequently Asked Questions

Frequently Asked Questions

Have a question about your application, our process or what happens next? Here are some of the most commonly asked questions about applying for a role at CommBank. 

If you can't find an answer here, please get in touch

Q. What is the standard recruitment process?

A. The recruitment process will vary for each role. Typically, the Talent Acquisition Partner will review your CV against the criteria for the role. If you meet these criteria you’ll be asked to complete a phone interview and/or an online assessment. From there, you will either attend a series of interviews or an assessment centre to assess your knowledge and cultural fit. If you’re successful, you’ll need to complete background checks before receiving an offer.

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Our process

Q. How long will the recruitment process take?

A. The recruitment process can vary, however we’ll try to keep you informed about your progress as much as possible.


Q. How long after submitting my CV will I hear from CommBank?

A. We aim to respond to all applicants as quickly as possible. Once you’ve applied for a role you should receive an automated response confirming that we have received your application. You should receive a response from the Talent Acquisition Partner within 10 working days.

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Timeframes and feedback

Q. How do I apply for a position I have seen advertised?

A. All candidates must submit their application online 

 

Q. The advertised role is part time, however I am really interested in a full time position. Should I still apply for the part time role?

A. We regularly have both full time and part time opportunities available. If this is not the exact role you are looking for, you can set up a job alert for roles that match your criteria.

 

Q. I can't find anything I am interested in at the moment. Can I send my CV somewhere so that I can be considered for future roles when they come up?

A. If you can't find a job you are interested in at the moment, we recommend setting up a job alert. When an opportunity arises that suits your skill set you will receive an email notifying you.

 

Q. The role that I have applied for is not in the same state where I live. Where can I leave information as to my location preference?

A. You can note your location preferences in your application and on your CV. You can also set up a job alert so that you can apply for opportunities in your preferred location.

 

Q. I have submitted my application, but how do I upload a new CV?

A. You can log into your profile at any time and upload a new CV. If you have any issues please call HR Direct on 1800 989 696.

 

Q. How do I know that my application has been received?

A. Within 24 to 48 hours of applying for a role, you will receive an automated system generated email confirming receipt of your application. Please check your junk mail if you cannot find it.

 

Q. I am having trouble uploading my application. What do I do?

A. Call HR Direct on 1800 989 696 and a member of the team will assist you and advise you of next steps.

 

Q. I have submitted an application online. What happens next?

A. The Talent Acquisition team will carefully review your application and will be in contact with you in due course regarding your suitability for the role that you have applied for.

 

Q. Should I write a cover letter or is my CV enough?

A. If you feel that you would like to give some additional information to what is on your CV, you are welcome to submit a covering letter, however, it’s not mandatory.

 

Q. Will I need to provide my university transcript at any point?

A. Depending on the role you are applying for, you may need to provide a university transcript. If this is the case, your Talent Acquisition Partner will advise you of this during the process.

 

Q. How long will my details/application be kept on file?

A. In accordance with the privacy declaration that you signed prior to registering, your details will be kept on file indefinitely. Should a suitable position arise, the relevant Talent Acquisition Partner may contact you to discuss the opportunity further.

 

Q. How do I locate overseas vacancies and keep on top of roles based internationally when they become available?

A. All opportunities are listed on our careers site. You can set up a job alert to let you know when these opportunities become available.

 

Q. I am interested in more than one position, should I apply for them all?

A. You are welcome to apply for more than one position. We advise that you check that you meet the eligibility criteria for each job you are applying for.

 

Q. An agency has told me that they have submitted my details for a particular job but I do not wish to be represented by them, what do I do?

A. Please contact HR Direct on 1800 989 696 who will investigate the issue for you.

 

Q. I have changed my mind and would like to withdraw my application. Will this show on your system and will this go against me in future?

A. Your profile will show that you have withdrawn your application, however it will not affect any future applications that you submit to us.

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Our process rule

Q. Will I be compensated for travelling expenses to attend an interview?

A. It depends on where you are being interviewed. Please contact your Talent Acquisition Partner for details.

Q. Is there parking available when I come for interview?

A. It depends on where you are being interviewed. Please contact your Talent Acquisition Partner for details.


Q. Do you have any childcare facilities that I can use when I come for interview?

A. It depends on where you are being interviewed. Please contact your Talent Acquisition Partner for details.

 

Q. I am coming in to meet a manager for an interview. What should I wear?

A. It is recommended that you wear business attire for any interviews that you attend. If there is a different dress code, your Talent Acquisition Partner will make you aware of this.

 

Q. How many interviews can I expect?

A. The number of interviews that you are invited to will depend on the role you are applying for. Please contact your Talent Acquisition Partner for more details.

 

Q. What type of interview should I prepare for?

A. Your Talent Acquisition Partner will give you some information on what to expect in your interview before you come in so that you have time to prepare.

 

Q. If I am running late or cannot attend an interview who do I notify and how?

A. Call or email the Talent Acquisition Partner you have been dealing with. If you cannot get hold of them please call HR Direct on 1800 989 696.

 

Q. I am having trouble completing my phone interview via HireIQ. Who can I call?

A. Call or email the Talent Acquisition Partner you have been dealing with. If you cannot get hold of them please call HR Direct on 1800 989 696.

 

Q. I accidently saved a phone response in HireIQ and it wasn’t the answer I wanted. Am I able to re-record?

A. Call or email the Talent Acquisition Partner you have been dealing with. If you cannot get hold of them please call HR Direct on 1800 989 696.

 

Q. I was unsuccessful at interview/assessment centre stage. How long until I can re-apply for another role?

A. You can apply immediately. Generally we recommend that you consider the feedback you received before you re-apply.

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Interviews and Assessment Centres

Q. The testing stopped half way through the online assessment. What do I do now?

A. Please contact the SHL Hotline on 1800 091 846.

 

Q. I haven't completed the online assessment within the 48hours that was given. Can I still complete it?

A. Please contact the SHL Hotline on 1800 091 846.

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Online testing

Q. I have received an email from a company called Verify. What is this in regards to?

A. Verify is our background checking service. You will need to follow the instructions on the email. Please contact your Talent Acquisition Partner for more details.

 

Q. Who are the ideal referees I should provide?

A. If applicable, our Talent Acquisition team will take at least 2 professional references – it is preferable that the referee details supplied are at manager/supervisor level. This will be completed once the Talent Acquisition team has obtained your consent. If we require additional background checks, we will be in contact to obtain your consent and advise you of details.

 

Q. I don’t want my current manager to know I am looking for a job. Can I provide someone else as a reference?

A. It is preferable that the referee details supplied are at manager/supervisor level. A previous manager should suffice, however if you are still unsure please discuss this with your Talent Acquisition Partner.

 

Q. I have completed an online assessment. Can I have a copy of the results?

A. Please contact your Talent Acquisition Partner if you would like to receive the results of your online assessment.

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Background checks

Q. Where should I send my contract and legal documents?

A. Please send these directly to Remuneration Services - Level 10, 101 George Street, Parramatta NSW 2150

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Offer stage

Q. I have applied for a fixed term contract position. Do I still receive employee benefits?

A. On a fixed term contract, you would be eligible for most of our employee benefits.

 

Q. I have applied for a fixed term contract role. Do I still have sick leave and annual leave entitlements?

A. If you have applied for a fixed term contract, you will be eligible for leave.

 

Q. I don’t want to provide my current remuneration before I meet someone for interview.  Is this OK?

A. It is up to you if you would like to disclose your current remuneration prior to your interview. However, it is recommended that you do so that we can understand what your expectations will be and whether or not we will be able to meet them.

 

Q. I am going on annual leave shortly after I apply. Can I note this somewhere?

A. If you are going away on leave, you are welcome to leave a note on your profile with your preferred contact details whilst you are away.

 

Q. How do you treat my personal information and is it safe?

A. All of your details are held confidentially within our Applicant Tracking System and adhere to the most recent Australian Privacy Legislation.

 

Q. How can I remove job alerts that are not suitable for me?

A. In your job alerts email you will find an unsubscribe button that you can click on to change your job alerts.

 

Q. What is the quickest way I can contact you?

A. Call or email the Talent Acquisition Partner you have been dealing with, if you cannot get hold of them please call HR Direct on 1800 989 696.

 

Q. Do you offer a relocation package?

A. CommBank may offer relocation assistance depending on the role and eligibility. Please speak to your Talent Acquisition Partner for more information.

 

Q. Do you offer sponsorship for overseas candidates?

A. CommBank may offer sponsorship to overseas candidates depending on the role type and eligibility. Please speak to your Talent Acquisition Partner for more information.

 

Q. I am interested to hear about CommBank’s position on diversity and inclusion and any initiatives the Group is involved in. Please can you tell me more?

A. Yes, we have lots of information available about our approach to diversity and inclusion.

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Miscellaneous
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