Q: I’m experiencing accessibility issues on the site. What should I do?
A: We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support here are accessible ways to contact us:
Call HR Direct
1800 989 696
TTY or voice
Call 133 677 then ask for 1800 989 696
Speak & listen
Call 1300 555 727 then ask for 1800 989 696
Text 0423 677 767 For more info, visit the National Relay Service
Q. Where should I send my contract and legal documents?
A. Please send these directly to Remuneration Services - Level 21, 150 George Street, Parramatta NSW 2150.
Q. I’ve applied for a fixed-term contract position. Do I still receive employee benefits, sick leave and annual leave entitlements?
Q. Is it OK if I don’t provide my current remuneration before I meet someone for interview?
A. It’s completely up to you whether or not you disclose your current remuneration prior to your interview. However, you should have this conversation with your Talent Acquisition Partner before the interview so that we can understand your expectations and whether or not we’ll be able to meet them.
Q. I’m going on annual leave shortly after I apply. Can I note this somewhere?
A. If you’re going away on leave, you are welcome to leave a note on your resume with your preferred contact details while you’re away.
Q. How can I remove job alerts that aren’t suitable for me?
A. To remove job alerts, you will need to log into your Candidate Home by clicking the ‘Sign in’ button on the top right hand side of the Search and Apply page. Underneath your recent applications, you will see a ‘Job Alerts’ button. Click this and you will see all existing job alerts you have set up. Find the one you’d like to remove, click ‘manage’ and then delete.
Q. What is the quickest way I can contact you?
A. HR Direct (1800 989 696) is the best first point of contact for general enquiries. If you’re already in contact with a Talent Acquisition Partner regarding a specific role, please continue to speak with them.
Q. Do you offer a relocation package?
A. CommBank may offer relocation assistance depending on the role and eligibility. Please speak to your Talent Acquisition Partner for more information.
Q. Do you offer sponsorship for overseas candidates?
A. CommBank may offer sponsorship to overseas candidates depending on the role type and eligibility. Please speak to your Talent Acquisition Partner for more information.
Q. I’m interested to hear about CommBank’s position on diversity and inclusion and any initiatives the Group is involved in. Can you tell me more?
A. Yes, we have lots of information available about our approach to diversity and inclusion.
Q. Who do I contact If I don’t know who my Talent Acquisition Partner is?
A. Call HR Direct on 1800 989 696.
Q. There’s no salary information on the job ad I’m interested in. How do I find out what the salary is?
A. The salary is based on the level of responsibility of the role and will be discussed with the successful applicant. If you successfully progress through the initial resume review you’ll then have the chance to discuss salary expectations with your Talent Acquisition Partner.
Q. I’ve applied for a part-time/ shift role. What do my days and hours look like?
A. If you’re successful for a phone screen, please discuss availability expectations with your Talent Acquisition Partner.
Q. I know someone who works at CommBank. Can they refer me for a role?
Yes, you can be referred for a role if you haven’t worked for CommBank in the six months prior to submitting your application. You can apply for any role through our application page – just make sure you enter your referee’s name and email address in the ‘How did you hear about us’ section as part of your application form. Remember, be sure your referrers name and work email address are correct so we can request they endorse you for the role. For more information about referrals, please contact HR Direct on 1800 989 696.
Q: How long will my details/application be kept on file?
A: We will keep your personal information in accordance with our retention policy, and will depend on whether your application has been successful or not. More information on how long we keep your application information can be found in our Candidate Privacy Statement (PDF).