Our recruitment process

Q. Why is there a recruitment pause?

A. We’re all about making your search for your dream job as easy as possible, which is why we’re moving recruitment systems. To support the move, we’ll be pausing all recruitment activity from 15 November. That means no jobs will be advertised, and all current recruitment activity will be paused.

  • If you’re looking for a new job, check back on our careers site in early December. We’ll direct you to our new home as soon as we can!
  • If you’re currently part of a recruitment process, you can still log in to your candidate home, complete assessments and attend any scheduled interviews as usual. We might just take a little longer than normal to get back to you. 

Q. What is the standard CommBank recruitment process?

A. The recruitment process varies for each role. Typically, a Talent Acquisition Partner will review your resume against the criteria for the role you’ve applied for. If you meet the criteria you’ll be asked to complete a phone screening and/or an online assessment. You may then be asked to attend a series of interviews or an assessment centre to assess your knowledge and cultural fit.

If you’re successful for the role, you’ll need to complete certain background checks before receiving an offer.

Q. I’ve submitted my application for a role online. When will I hear from you?

A. When you've submitted your online application you'll receive an automated email confirming that we've received your application. Our Talent Acquisition team will contact you within two weeks of the role closing.

If you don’t receive a confirmation email of your application within 24-48 hours of your application being submitted, check your junk folders and set us up as a known email address (donotreply@cba.com.au) so you don't miss out on important correspondence throughout the recruitment process.

Submitting your application

Q. How do I apply for a position I have seen advertised?

A. All candidates need to submit their application online.

Q. The advertised role is part time, but I’m really interested in a full-time position. Should I still apply for the part-time role?

A. We often have full-time and part-time opportunities available. If you can’t find the perfect role for you right now, you can set up a job alert for roles that better match what you’re looking for.

Q. I can't see anything I am interested in at the moment. Can I send my resume somewhere so that I can be considered for future roles when they come up?

A. If you can’t find the perfect role for you advertised right now, don’t worry – we have new roles becoming available all the time. By setting up a job alert you can be notified when the right opportunity comes up that matches your skill set. 

Q. The role I’ve applied for is not in the state where I live. Where can I leave information for my preferred location?

A. We have a wide range of roles in many locations. You can note your location preferences in your application and on your resume. You can also set up a job alert to notify you of opportunities in your preferred location.

Q. I’ve submitted my application, but can I upload a new resume?

A. You can log into your profile at any time and upload a new resume. (Please note, your resume will update across any pending applications). If you have any questions about this, please call HR Direct on 1800 989 696

Q.  I’m having trouble uploading my application. What do I do?

A. Please call HR Direct on 1800 989 696 and a member of our team can help you and advise you of the next steps.

Q. Should I write a cover letter or is my resume enough?

A. A cover letter can be good for providing some extra information beyond what’s on your resume, however it’s not mandatory.

Q. Will I need to provide my university transcript?

A. Depending on the role you’re applying for, you may need to provide a university transcript. Your Talent Acquisition Partner will let you know during the recruitment process.

Q. How can I find overseas vacancies and stay across new ones when they become available?

A. We have a wide range of roles in many locations. All opportunities are listed on our careers site. You can set up a job alert and filter by your preferred location to receive an alert when these opportunities become available.

Q. I’m interested in more than one position. Should I apply for them all?

A. You’re welcome to apply for more than one position – just check that you meet the eligibility criteria for each job you apply for. 

Q. An agency has told me they’ve submitted my details for a particular job, but I don’t wish to be represented by them. What do I do?

A. Please contact HR Direct on 1800 989 696 who will investigate the matter for you.

Q. I’ve changed my mind and would like to withdraw my application. Will this show on your system and will this work against me in future?

A. Your profile will show that you’ve withdrawn your application, however this won’t affect any future applications you submit to us.

Q. I am having trouble logging in to my profile. What can I do?

A. Reset your password by clicking ‘Don’t know your password.’ Your login is the email address you used to register your applicant profile. If you’re unsure about which email address you’ve used, please contact HR Direct on 1800 989 696.

Q. Where can I find the application closing date?

A. The application closing date can be found at the bottom of the job advertisement. 

Q. I saw a job on the website a few weeks ago but I can't find it anymore - where has it gone? I'd like to submit my application.

A. If a job ad no longer appears on the website, it means the role has been filled by a successful applicant and the job is now closed. You can set up a job alert for future roles to let you know when new opportunities become available.

Interviews & assessment centres

Q. I’m coming in to meet a manager for an interview. What should I wear?

A. We always recommend that you wear corporate attire for any interviews you attend with us. There may be less formal dress codes in certain areas of our business. Your Talent Acquisition Partner will make you aware of any different dress codes.

Q. How many interviews can I expect?

A. The number of interviews to which you’re invited to will depend on the role you’re applying for. Your Talent Acquisition Partner will advise you as your application progresses. 

Q. What type of interview should I prepare for?

A. Interviews can be a bit nerve racking, but don’t stress. Your Talent Acquisition Partner will give you some tips in advance on what to expect in your interview so that you have plenty of time to prepare. You can also check out our application tips page.  

Q. If I’m running late or can’t attend an interview, who do I notify and how?

A. Call or email the Talent Acquisition Partner or Talent Acquisition Coordinator you’ve been dealing with. You'll find their details on your interview confirmation email. If you can't get hold of either of them, please call HR Direct on 1800 989 696.

Q. I’ve been asked to complete a digital interview – what does that mean?

A. A digital interview is just like a video call, and is an opportunity for you to tell us what can’t be put into words on your resume. You’ll be looking at pre-recorded questions, then responding to the front-facing camera on your computer or mobile device. Prepare for it the same way you would prepare for a face-to-face interview.

Find out more about digital interviews. 

Q. I made an error while recording my digital interview. Have my answers been saved?

A. Call or email the Talent Acquisition Partner you’ve been dealing with. If you can’t get hold of them, please call HR Direct on 1800 989 696.

Q. My computer/ internet blacked out while I was completing the digital interview – do I have to start again? 

A. Call or email the Talent Acquisition Partner you‘ve been dealing with. If you can’t get hold of them, please call HR Direct on 1800 989 696.

Q. I haven’t completed the digital interview within the timeframe that was given. Can I still complete it?

A. Call or email the Talent Acquisition Partner you’ve been dealing with. If you can’t get hold of them, please call HR Direct on 1800 989 696.

Q. I was unsuccessful at interview/assessment centre stage. How long until I can reapply for another role?

A. You can reapply immediately, although we recommend you consider the feedback you received before reapplying.

Online testing

Q. The testing stopped halfway through the online assessment. What do I do now?

A. Call the SHL Hotline on 1800 091 846.

Q. I haven't completed the online assessment within the 48 hours that was given. Can I still complete it?

A. Call the SHL Hotline on 1800 091 846.

Q. I have completed an online assessment. Can I have a copy of the results?

A. Please contact your Talent Acquisition Partner if you would like to discuss the results of your online assessment.

Background checks

Q. Why have I received an email from a company called Fit2Work?

A. Fit2Work is our background checking service. We require you to complete applicable background checks before starting in your role. To start these checks you’ll need to follow the instructions on the email you receive from Fit2Work. Please contact your Talent Acquisition Partner if you have any queries. 

Q. Which referees should I provide?

A. If applicable, the hiring manager or our Talent Acquisition team may ask you to provide professional references – it’s preferable that the referee details supplied are at manager/supervisor level. The reference check will be completed once we receive your consent. If we need any more reference checks, we’ll get in touch with you. 

Q. I don’t want my current manager to know I’m looking for a job. Can I provide someone else as a reference?

A. We do prefer that the referee details supplied are at manager/supervisor level, and a previous manager will do. If you’re still not sure, have a chat with your Talent Acquisition Partner.

Other FAQs

Q. Where should I send my contract and legal documents?

A. Please send these directly to Remuneration Services - Level 21, 150 George Street, Parramatta NSW 2150.

Q. I’ve applied for a fixed-term contract position. Do I still receive employee benefits, sick leave and annual leave entitlements?

A.  You’ll be eligible for most of our employee benefits on a fixed-term contract, as well as sick and annual leave. Call HR Direct on 1800 989 696 to find out more about what you may be entitled to. 

Q. Is it OK if I don’t provide my current remuneration before I meet someone for interview?

A. It’s completely up to you whether or not you disclose your current remuneration prior to your interview. However, you should have this conversation with your Talent Acquisition Partner before the interview so that we can understand your expectations and whether or not we’ll be able to meet them.

Q. I’m going on annual leave shortly after I apply. Can I note this somewhere?

A. If you’re going away on leave, you are welcome to leave a note on your resume with your preferred contact details while you’re away. 

Q. How can I remove job alerts that aren’t suitable for me?

A. In your job alerts email you’ll find an unsubscribe button that you can click on to change and/or remove your job alerts.

Q. What is the quickest way I can contact you?

A. HR Direct (1800 989 696) is the best first point of contact for general enquiries. If you’re already in contact with a Talent Acquisition Partner regarding a specific role, please continue to speak with them. 

Q. Do you offer a relocation package?

A. CommBank may offer relocation assistance depending on the role and eligibility. Please speak to your Talent Acquisition Partner for more information.

Q. Do you offer sponsorship for overseas candidates?

A. CommBank may offer sponsorship to overseas candidates depending on the role type and eligibility. Please speak to your Talent Acquisition Partner for more information.

Q. I’m interested to hear about CommBank’s position on diversity and inclusion and any initiatives the Group is involved in. Can you tell me more?

A. Yes, we have lots of information available about our approach to diversity and inclusion.

Q. Who do I contact If I don’t know who my Talent Acquisition Partner is?

A. Call HR Direct on 1800 989 696

Q.  There’s no salary information on the job ad I’m interested in. How do I find out what the salary is?

A. The salary is based on the level of responsibility of the role and will be discussed with the successful applicant. If you successfully progress through the initial resume review you’ll then have the chance to discuss salary expectations with your Talent Acquisition Partner. 

Q. I’ve applied for a part-time/ shift role. What do my days and hours look like?

A. If you’re successful for a phone screen, please discuss availability expectations with your Talent Acquisition Partner. 

Q. I know someone who works at CommBank. Can they refer me for a role?

A. Yes, you can be referred for a role if you haven’t worked for CommBank in the six months prior to submitting your application. You can apply for any role through our application page – just make sure you enter your referee’s name and email address into your online application in the ‘Referral Details’ section.

For more information about referrals, please contact HR Direct on 1800 989 696.

Q: How long will my details/application be kept on file?

A: We will keep your personal information in accordance with our retention policy, and will depend on whether your application has been successful or not. More information on how long we keep your application information can be found in our Candidate Privacy Statement (PDF).