Practices

We adhere to a range of conduct codes to ensure we provide a high level of service to our customers.

Code of Conduct
This Code sets out expectations for how we act, solve problems and make decisions. Our Code of Conduct is the ultimate guide for how we do things at the Commonwealth Bank. It describes the standards of conduct we expect. The Code connects our Purpose, Values Expectations (with a ‘Should We?’ test) and key Group Policies to help us to deliver the right outcomes for all our stakeholders.

Anti-Money Laundering and Counter Terrorism Financing
Under the Act, the Group has adopted an AML/CTF Program consisting of a set of standards which set out how it identifies, mitigates and manages money laundering and terrorism financing risk.

Code of Banking Practice
We comply with this voluntary code of conduct, which sets standards of good banking practice when dealing with current, and prospective, individual and small business customers.

Insider Trading Guidelines
Our employees are bound to act responsibly when they are aware of unpublished price-sensitive information about the Bank or any other company.

Political donations
Commonwealth Bank Board policy explicitly precludes the Group from making political donations. Donations must not be made to any political party on behalf of the Group. There are some political events (e.g. party conferences) that cater for the attendance of business observers, which Group staff may attend. The Group discloses the costs of attendance to the relevant Commonwealth and State electoral agencies on a regular basis.