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Our complaints team remains your first point of contact for raising complaints and providing feedback. This gives us the chance to investigate the situation and put things right in the first instance. You can contact this team through our feedback page.
If you’re not satisfied with the outcome you are welcome to ask for a further, independent review by completing this form.
Please note that the Customer Advocate is unable to review complaints that have been decided on by external dispute resolution bodies, including the Australian Financial Complaints Authority.