Build transparent and inclusive stakeholder relationships

Code of Banking Practice

Code of Banking Practice

The Commonwealth Bank is a signatory to the revised Code of Banking Practice, which sets out appropriate standards for dealing with individual and small business customers.

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Our commitments

Our Code of Conduct

Our Code of Conduct sets out expectations for how we act, solve problems and make decisions. It connects our Purpose, Values, Expectations and key Group Policies to help us deliver the right outcomes for all our stakeholders.

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Innovation lab

Global Innovation Labs

Our Innovation Labs invite visitors to witness the stages of innovation as they happen, from idea to execution. The flexible spaces are filled with the latest technology to enable faster collaboration and ideation than ever before, allowing visitors to uncover insights, recognise opportunities and solve business problems.

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Indigenous assist phone line

Indigenous Customer Assistance Line

We’re committed to strengthening relationships with customers in remote Aboriginal and Torres Strait Islander communities, to enhance financial independence and ensure they’re not negatively impacted by geographical isolation.

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Older Australians

Safe & Savvy

We’ve launched the Safe & Savvy awareness program to help older Australians protect themselves from financial abuse. 

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Create an inclusive workplace and role model reconciliation

Diversity

Diversity and inclusion

We have a range of strategies and programs that build inclusive behaviours to ensure our employees, stakeholders and the wider community are valued and respected. These include building a diverse workforce, an inclusive culture, diversity in leadership and flexibility.

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Diversity & Inclusion Spotlight FY18 (PDF)

Accessibility

Accessibility

CommBank exists to serve a diverse community. Providing equal access and support for people with disability is part of our culture and integral to our diversity and inclusion strategy. 

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Reconsiliation

Role-modelling reconciliation

We’re committed to fostering financial and social opportunities for Aboriginal and Torres Strait Islander peoples and businesses.

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Lend, invest, procure and manage responsibly and sustainably

Climate

Climate change and environment

We’re committed to playing our part in limiting climate change to well below two degrees in line with the Paris Agreement and supporting the responsible global transition to net zero emissions by 2050.

 

Climate Policy Position Statement (PDF)

Lending

Responsible lending

We’re continuously evolving our lending practices. Since becoming a signatory to the Equator Principles III and introducing our nine Environmental, Social and Governance (ESG) Lending Commitments in 2014, we’ve been working to embed our approach to responsible lending in all our business lending. 

Investing

Responsible investing

We see responsible investment as a matter of stewardship – the careful and responsible execution of the investing-related duties entrusted to us by our customers and clients.

Responsible procurement

Responsible procurement

Our support for diverse suppliers through responsible procurement takes many forms, from ensuring our suppliers are assessed on criteria such as Workplace Health & Safety (WH&S) to requiring all employees to adopt strategies for avoiding unnecessary consumption.

Human rights

Human rights

Our Human Rights Position Statement affirms our responsibility and commitment to respect all human rights across our operations.

Human Rigths Position Statement (PDF)

Solar panels

Sustainable property strategy

We’ve been measuring, reducing and reporting on our environmental footprint since 2001 and recognise we play a role in limiting climate change by improving the environmental efficiency of our operations. We’re proud to be the first bank to begin rolling out solar panels across our branches.

Branch Solar Measurement