Customer service

Your Customer Advocate

The Customer Advocate is here to represent our customers. We have four areas of focus: Advocacy, Prevention, Insights and Remediation.

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Financial assistance

Financial assistance

We can help with advice and support when your financial circumstances change.

 

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Sensible credit practices

Sensible credit practices

With additional tools and support, we can help our customers manage and build wealth sensibly. 

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Sustainable business practices

Insider trading guidelines

Our employees are bound to act responsibly when they are aware of unpublished price-sensitive information.

 

 

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Code of Banking Practice

We comply with this voluntary code of conduct, which sets appropriate standards for dealing with individual and small-business customers.

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This Code sets out expectations for how we act, solve problems and make decisions.

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As a CommBank account holder you may be protected by the Australian Governments guarantee of deposits. The guarantee is per account holder and has a cap of AUD$250,000 per account holder. For further information please refer to the APRA website at or call the APRA hotline on 1300 13 10 60.

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Access

Our access approach explained

Our access approach explained

We provide a range of products and services to meet the financial needs of people from all walks of life.

woman with guidedog

Accessibility and Inclusion Plan

We are committed to becoming Australia's most accessible bank.

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Safe & Savvy

The Commonwealth Bank launched the Safe & Savvy awareness program to help older Australians protect themselves from financial abuse. 

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Preventing financial crime

Our approach to preventing financial crime

Our approach to preventing financial crime

Your security is our responsibility. We prioritise security in all business areas. 

Online security

Online security

Simple steps you can take to secure your computer and use the Internet safely.

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General security

General security

Tips for your security and the measures we take to protect you.

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We do not tolerate fraud and we are committed to promoting and maintaining a sound, ethical culture. 

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We have zero risk appetite towards bribery, corruption and facilitation payments and all employees and third parties acting for or on behalf of the Group are expected to act with integrity.

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We have adopted an AML/CTF program that sets out how the Group identifies, mitigates and manages money laundering and terrorism financing risk. 

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Our Security Guarantee and other ways to use NetBank.

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Our Privacy Policy and how we protect your personal information.

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