Your Customer Advocate
The Customer Advocate is here to represent our customers. We have four areas of focus: Advocacy, Prevention, Insights and Remediation.
Find out moreCustomer service
Financial assistance
We can help with advice and support when your financial circumstances change.
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Sensible credit practices
With additional tools and support, we can help our customers manage and build wealth sensibly.
Sustainable business practices
Insider trading guidelines
Our employees are required to act responsibly when they are aware of unpublished price-sensitive information.
Learn moreBanking Code of Practice
The Banking Code of Practice sets out the standards of practice and service in the Australian banking industry for individual and small business customers and their guarantors.
Learn moreThis Code sets out expectations for how we act, solve problems and make decisions.
Learn moreAs a CommBank account holder you may be protected by the Australian Governments guarantee of deposits. The guarantee is per account holder and has a cap of AUD$250,000 per account holder. For further information please refer to the APRA website at or call the APRA hotline on 1300 55 88 49.
Learn moreOur Model Litigant Principles set out our commitment to managing disputes and litigation with our retail and small business customers in a fair, timely and transparent way.
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Our access approach explained
We provide a range of products and services to meet the financial needs of people from all walks of life.
Accessibility and Inclusion Plan
We are committed to becoming Australia's most accessible bank.
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Safe & Savvy
The Commonwealth Bank launched the Safe & Savvy awareness program to help older Australians protect themselves from financial abuse.
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Our approach to preventing financial crime
Your security is our responsibility. We prioritise security in all business areas.
Online security
Simple steps you can take to secure your computer and use the Internet safely.
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We do not tolerate fraud and we are committed to promoting and maintaining a sound, ethical culture.
Learn moreWe have zero risk appetite towards bribery, corruption and facilitation payments and all employees and third parties acting for or on behalf of the Group are expected to act with integrity.
Learn moreWe have adopted an AML/CTF program that sets out how the Group identifies, mitigates and manages money laundering and terrorism financing risk.
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