The Customer Advocate is here to be a voice for you, our customers — to make sure you’re heard, understood and treated fairly throughout the Commonwealth Bank.
While not independent of the Bank, the Customer Advocate is independent within the Bank, with a focus on:
The Customer Advocate, Angela MacMillan, and her team can be contacted by:
Email: customeradvocate@cba.com.au
Mail: Customer Advocate
Commonwealth Bank of Australia
Reply Paid 88915
SYDNEY NSW 2001
What is financial abuse?
Financial abuse happens when money is used as a means to gain power and control over another person. Financial abuse can trap people in an abusive relationship, and may also impact on their ability to stay safe if they decide to leave.
For an overview of financial abuse, and how to recognise the signs, download the summary below:
The Commonwealth Bank launched the Safe and Savvy awareness program to help Australian seniors protect themselves from financial abuse.
Safe and Savvy is designed to help safeguard Australian seniors and their families from elder abuse, fraud and online scams. It was developed in collaboration and consultation with seniors’ rights advocates, subject matter experts and elder abuse support service organisations.
