Part of the fun of a trip can be the unknown. But if the unknown turns out to be something unfortunate like lost luggage or a visit to a medical centre, you may need to make a travel insurance claim.
Claiming for medical and dental treatment
If you receive medical treatment or emergency dental treatment, then you need to get a medical report confirming the injury, illness or sickness and also the treatment received to support of your claim. Contact your insurer as soon as possible as they may be able to speak to the medical facility to authorise payment. If you make the payment, get a copy of a medical report along with any invoices and receipts.
Claiming for lost, stolen or damaged belongings
If your belongings are lost or stolen, report this to police immediately and keep a copy of the police report. If your luggage is damaged or misplaced by an airline or another transport provider or accommodation staff, report it to an appropriate official. Make sure you get a copy of an official report of the incident as well as documentation of any settlement offers. Any purchase receipts you have for the affected items will also help.
Making a claim
It’s ideal to make your claim as soon as possible. Check the Product Disclosure Statement of your policy to find out if there are any requirements around timing for making a claim. For claims related to international travel insurance included with eligible CommBank credit cards, or claims on CBA Travel Insurance, we recommend you start your claim within 60 days of the event or returning home, whichever is the latest. You can do this by calling Cover-More on 1300 467 951 within Australia or +612 8907 5060 from overseas (8am-5pm Mon - Fri and 9am-4pm Sat, Sydney/Melbourne time). Call charges may apply.
