Help & support
We take our responsibility to protect your privacy and security seriously, and have a range of security capabilities to keep your information safe. Australia Post staff are also trained to adhere to strict security and cash management practices.
Our 100% security guarantee covers any loss due to unauthorised transactions on your accounts. To be covered, you must protect your cards, devices, client numbers, PINs, passwords and any other access methods. You also need to immediately notify us of their loss, theft, misuse or any suspicious activity on your account.
1 Bank@Post is an agency service available at participating Post Offices
2 For primary linked accounts
3 Loose coin accepted up to $20 otherwise coin must be in coin bags by denominations
The advice on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the advice, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF 68KB). Full terms and conditions for the transaction and savings accounts (PDF 660KB) mentioned and Electronic Banking are available here or from any branch of the Commonwealth Bank.