Single Rate Per Transaction

  • Why is CommBank making changes to the pricing plans?

    We’ve heard from our customers who wanted a simple and competitive pricing solution, where they don’t have to compare costs of different schemes and manage the routing themselves.

    Our new flat rates are designed to offer just that. By removing complex pricing structures, you will pay the same competitive flat rate per transaction, regardless of the interchange rate or the type of card (debit, credit or Amex).

  • Do I need to do anything to be on the Single Rate Per Transaction plan?

    You don’t need to do anything.

    If you’d like more information on the changes, you can visit our EFTPOS, Payments and eCommerce page for more information on other pricing plans for your EFTPOS or eCommerce merchant facility. Alternatively, contact us about alternative options by speaking to your Relationship Manager or with a merchant payment specialist on 1800 230 177, available 24/7.

  • What cards can I accept on the Single Rate Per Transaction plan?

    Single Rate Per Transaction pricing plan allows you to accept Mastercard®, Visa®, AMEX®, eftpos®, UnionPay® and JCB® transactions at 1.1%1 for in-store card transactions payments, or 1.5%1 for online payment transactions.

  • I already have American Express2 acceptance with my current pricing plan. Are my Terms and Conditions changing?

    No, your American Express Terms and Conditions for Card Acceptance still apply, which can be found at
    americanexpress.com.au/merchant/termsandconditions.

New pricing plan

  • Why do I have to wait so long for my new pricing plan to take effect?

    We provide you with at least 30 days’ notice to allow you time to consider your options in moving to this new pricing plan.

    If you’d like to change to your new pricing plan ‘Single Rate Per Transaction’ before the scheduled switch period, you may do so from 25 October 2021 onwards when this new pricing plan becomes available. Contact us by speaking to your Relationship Manager or a merchant payment specialist on 1800 230 177, available 24/7.

  • Can I stay on my existing pricing plan?

    From 25 October 2021, CommBank will only be offering Single Rate Per Transaction and Interchange Pricing plans to our customers.

    If you've been informed that your pricing plan will shortly be no longer for sale, please contact your Relationship Manager or a merchant payment specialist on 1800 230 177 to discuss your options.

  • Are there other options I could compare to ensure I have the right pricing plans?

    If you’d like to discuss the new Single Rate Per Transaction pricing plan, please contact your Relationship Manager or a merchant payment specialist on 1800 230 177, or you can consider custom pricing plans with Interchange Pricing.

Statements

  • What will happen to my merchant statements?

    After your pricing plan is switched, you will receive the first statement for your new pricing plan at your next statement cycle, which starts on the 1st calendar day of the month.

  • Will my merchant statement cycle change?

    No, your merchant statement cycle will not change.

Things you should know    

  • As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides above.

    1 Single Rate Per Transaction pricing plan covers Mastercard®, Visa®, AMEX®/JCB®, eftpos® and UnionPay® transactions (additional costs may apply for all other cards).

    2 AMEX is subject to approval, available to eligible customers only. Eligibility Criteria, terms and conditions apply. Please contact AMEX for more information on 1300 363 614, available weekdays 8am to 6pm Sydney time.

    American Express is a trademark of American Express. eftpos is a registered trademark of eftpos Payments Australia Ltd. JCB is a registered trademark of JCB Co. Ltd. Mastercard is a registered trademark of Mastercard International Incorporated. Visa is a registered trademark of Visa International Service Association. UnionPay is a registered trademark of UnionPay International Co., Ltd