Help & support
We’ve heard from our customers who wanted a simple and competitive pricing solution, where they don’t have to compare costs of different schemes and manage the routing themselves.
Our new flat rates are designed to offer just that. By removing complex pricing structures, you will pay the same competitive flat rate per transaction, regardless of the interchange rate or the type of card (debit, credit or American Express/JCB or UnionPay).
You don’t need to do anything.
If you’d like more information on the changes, you can visit our EFTPOS, Payments and eCommerce page for more information on other pricing plans for your EFTPOS or eCommerce merchant facility. Alternatively, contact us about alternative options by speaking to your Relationship Manager or with a merchant payment specialist on 1800 230 177, available 24/7.
No, your American Express Terms and Conditions for Card Acceptance still apply, which can be found at
americanexpress.com.au/merchant/termsandconditions.
We provide you with at least 30 days’ notice to allow you time to consider your options in moving to this new pricing plan.
If you’d like to change to your new pricing plan ‘Single Rate Per Transaction’ before the scheduled switch period, you may do so by speaking to your Relationship Manager or a merchant payment specialist on 1800 230 177, available 24/7.
From 25 October 2021, CommBank will only be offering Single Rate Per Transaction and Interchange Pricing plans to our customers.
If you've been informed that your pricing plan will shortly be no longer for sale, please contact your Relationship Manager or a merchant payment specialist on 1800 230 177 to discuss your options.
If you’d like to discuss the new Single Rate Per Transaction pricing plan, please contact your Relationship Manager or a merchant payment specialist on 1800 230 177, or you can consider custom pricing plans with Interchange Pricing.
After your pricing plan is switched, you will receive the first statement for your new pricing plan at your next statement cycle, which starts on the 1st calendar day of the month.
No, your merchant statement cycle will not change.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides above.
1 Single Rate Per Transaction pricing plan covers Mastercard, Visa, American Express/JCB, eftpos and UnionPay transactions (additional costs may apply for all other cards).
2 American Express is subject to approval, available to eligible customers only. Eligibility Criteria, terms and conditions apply. Please contact American Express for more information on 1300 363 614, available weekdays 8am to 6pm Sydney time.
American Express is a trademark of American Express. eftpos is a registered trademark of eftpos Payments Australia Ltd. JCB is a registered trademark of JCB Co. Ltd. Mastercard is a registered trademark of Mastercard International Incorporated. Visa is a registered trademark of Visa International Service Association. UnionPay is a registered trademark of UnionPay International Co., Ltd
