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We're making changes to offline payments

Learn more

Manage your terminal in NetBank & the CommBank app

Now you can do even more online, with features like managing your refund limits and card schemes. 

More about online features

Check for outages & planned maintenance

Check service updates

User guides

Download our step-by-step instructions to set up and use your terminal or eCommerce platform

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New features

  • Dual SIM. Dual SIM capabilities are only available to customers who are upgrading their terminal, or who have a faulty Essential Lite. Please contact our 24/7 Merchant Helpdesk on 1800 230 177. 1
  • Surcharging. Our latest software release for Essential Lite includes the new feature of automatic surcharging. To check if you have this feature available follow the steps under the Key functions section of the Merchant Operator Guide (PDF). If surcharging isn’t available and you'd like to activate it, please contact our 24/7 Merchant Helpdesk on 1800 230 177.2

Terms & agreements

Important information about your merchant facility

Information about CommBank, the services and types of products we can offer you, how we get paid for them, and how we handle internal and external complaints.

View Financial Services Guide (PDF)

questions_feedback_pictograms.svg Contact us 

Find the right help, or message us in the Commbank app for a quick response. Overseas? Call +61 2 9009 0593.

Existing merchant support

We're available 24/7. Ensure you have the following information ready:

  • Terminal ID (located at the top of your merchant receipt)
  • Trading name, address and phone number

Call 1800 230 177 or message us in the CommBank app.

Message us

Application enquiries

Looking for an update, or need to discuss your application? 

We're available 24/7. 

Call 1800 730 554

Smart Health

We're available 8am - 6pm, Monday - Friday (Syd/Melb time).

Call 1800 222 484

We can help