My token password isn’t working:
- Try logging back into the app and reactivating eToken. You may need to set up a new PIN
- Is your registered device time out of sync with coordinated universal time (UTC)? The password won’t be accepted. Go to Settings then General followed by Date and Time and make sure the Auto Sync option is on. Call CommBiz help desk on 13 2339 to reprovision your device. You can now reinstall the app and activate eToken
I have replaced, upgraded, lost or broken the device eToken is on:
Call CommBiz help desk on 13 2339 to reprovision your device. Then you can reactivate eToken on your new device.
My eToken doesn't appear when I open the CommBiz app:
Go into the CommBiz app menu and activate it again.
Things you should know
This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Commonwealth Bank of Australia ABN 48 123 123 1234. Call 13 2221 or view our terms and conditions.