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What you'll need

Token options

  • eToken

    • Accessed in the CommBiz Mobile app
    • Generates a one-time password in the app

    Note: You can have either an eToken or a physical token per user ID (not both).

  • Physical token

    • A physical device we send you
    • Generates a one-time password on the device screen

    Physical token user guide

Activate eToken

    1. Download CommBiz Mobile from the App Store (iOS) or Play Store (Android)
    2. Open the app and follow the prompts to register

Got a physical token?

Here's how to activate and use it

View user guide

Generate an eToken password

    1. Login to the CommBiz app. Tap on Generate eToken

      Note: You need internet access to login into the app
    2. Enter your six-digit PIN (if you used your password to login to the app)
    3. eToken will generate a temporary password that expires after 32 seconds. If it expires, tap Generate new eToken to generate a new temporary password

Good to know

Once you've activated eToken, your physical token – if you have one – can no longer be used.

Authorise a transaction using eToken

  • In the CommBiz Mobile app

    1. Log on to the CommBiz Mobile app
    2. Go to the menu and select Authorisations
    3. Select the transaction, then Authorise

      Note: You may be asked to enter your PIN or password
    4. Select Yes to authorise the payment, or No if you don't want to proceed

  • On a desktop

    1. Log on to CommBiz
    2. On the homepage, go to Pending authorisations
    3. Select the transaction you'd like to authorise, then select Authorise 
    4. Enter your log on ID, password and eToken password
    5. Select Authorise

Troubleshooting

Call the CommBiz helpdesk on 13 2339 to unlink the CommBiz app from your user profile. Then you'll be able to install the CommBiz app and activate eToken on your new device.

  1. Log on to the CommBiz app
  2. Select Activate eToken from the menu
  3. Select Activate CommBiz eToken
  4. Set a four-digit PIN

Log on to CommBiz. On the homepage, beside your CommBiz service name and user ID, you'll see either:

  • eToken: Set up
  • eToken: Not set up

You can only have an eToken and physical token at the same time if they're for different CommBiz services. You can't have both for the same service.

If you’re switching to eToken, activating it on the CommBiz app will deactivate your physical token.

Yes, once the service has been enabled for eToken, each user can choose an eToken or physical token.

Yes, you can have eToken registered to one mobile device per CommBiz service.

No. The CommBiz Mobile app can only be activated on one device at a time.

To deactivate eToken, simply uninstall the CommBiz app from your device. 

If you still want to use the CommBiz app without eToken:

  1. Uninstall the CommBiz app from your device
  2. Call 13 2339 to unlink your device from your user profile
  3. Reinstall the app and follow the prompts to register it. Ignore Step 4, asking you to activate eToken

If you'd like to deactivate eToken for all users on your service, ask your Administrator to call 13 2339.

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