How do I know if my Service is enabled for eToken?

Once you’ve logged into CommBiz on your CommBiz homepage, next to your CommBiz Service Name and ID, will show eToken: Set up this means your Service is enabled for eToken.

If it shows eToken: Not Set Up, your CommBiz Administrator will need to contact the CommBiz Helpdesk to enable the Service for eToken.

Can I have an eToken and physical token at the same time?

Only if they are for different services. You're not able to have both for the same service. 

If you’re switching to eToken, activating eToken on the CommBiz app will deactivate your physical token immediately.

If you're using a physical token, don't activate eToken on your app.

Can my service have a mix of eToken and physical tokens users?

Yes, once the Service has been enabled for eToken, each User can choose between eToken or physical token. 

If you’re switching to eToken, activating eToken on the CommBiz app will deactivate your physical token immediately.

If you're using a physical token, don't activate eToken on your app.

Your Administrator can order a new physical token by: 

  1. Going to Admin > Users > User Security
  2. Edit the User in the list
  3. Click Token Provisioning
  4. Under Request New Token, select a Reason > Submit > Confirm

Can I have multiple eTokens for different services if they have separate log ins?

Yes. To have more than one eToken, you need to register the CommBiz app on different devices. For security reasons, each device is linked to a unique User profile and service.

Can I activate eToken on multiple devices all linked to the same service?

You’re able to have up to 4 devices linked to your User profile, only 1 device can have eToken activate.