Can my service have a mix of eToken and physical tokens users?
If you're switching to eToken, any user who activates eToken on their app will deactivate their physical tokens. If you're using a physical token, don't activate eToken on your app to continue as normal.
If your service was registered with eToken when you signed up, all new users on the service will default to eToken. You can still order a physical token for any token user by calling CommBiz Helpdesk on 13 2339.