How can I reset my password?

To reset your password, navigate to the CommBiz log on screen and click Forgot your password? Then follow the prompts to create a new one, you’ll need your security token.

Why does My Security Centre tell me that I can't create a login with my own name?

All login IDs are unique. Another user (from either your own or another Service) will have already created this login. You may like to consider an alphanumeric alternative i.e. JohnSmith123.

I've entered my password incorrectly and now I'm locked out, what do I do?

A message will appear when you log in to answer your Security Questions. Once you’ve answered your security questions correctly, you’ll need to reset your password. You’re profile will unlock once a new password has been set.

If there is another Administrator of your Service, they will be able to reset your password. Otherwise, you can contact the CommBiz Help Desk on 13 23 39.